Duty Manager - Sherwood Queenstown

Sherwood Queenstown is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About the Role:
The Duty Manager plays a pivotal role in overseeing the daily operations of the hotel in the absence of the Hotel Manager or Guest Experience Manager. This position ensures smooth coordination across departments, with a strong focus on Front Office operations, guest satisfaction, hotel security, and operational profitability. The Duty Manager acts as the face of the hotel, embodying its values and delivering exceptional service aligned with the brand’s vision and purpose.

Key Responsibilities:

• Oversee hotel operations during assigned shifts, ensuring smooth coordination across departments.
• Lead and support the Front Office team, maintaining high service standards and guest satisfaction.
• Act as the primary contact for guest issues, resolving complaints professionally and promptly.
• Monitor staffing levels, presentation, and punctuality across all departments.
• Maintain accurate shift records, including incidents and operational updates.
• Maximise room occupancy and revenue through effective rate and yield strategies.
• Promote hotel services and facilities to guests, driving upselling opportunities.
• Ensure compliance with WH&S, security protocols, and crisis management procedures.
• Safeguard hotel assets and ensure all areas meet brand standards.

Skills & Experience:

• Proven experience in hotel operations, particularly within Front Office.
• Excellent communication and interpersonal abilities.
• Ability to manage guest relations and resolve issues with professionalism.
• Financial acumen and understanding of yield management strategies.
• Familiarity with hotel systems, WH&S regulations, and crisis protocols.

Benefits & Perks:

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company

Join Sherwood Queenstown and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.