El1 - Assistant Director, Consumer Safeguards Branch
Posted on Nov. 28, 2024 by Australian Department of Infrastructure and Regional Development
- Brisbane, Australia
- N/A
- parttime, fulltime

Contact Officer:
Kevin McGowan on [[contactphone2]] or Kevin.McGowan@infrastructure.gov.au
Closing Date:
11.59pm AEDT, Sunday 8 December 2024
Our Department Values
Our values set the direction for what it means to work in our department. They inform the standard and expectations of behaviours, skills and capabilities and the attributes we currently have, will continually work to achieve and develop, and that we use to acknowledge and attract, retain and recruit into our department.
The department supports workplace diversity and values the contribution of people from diverse backgrounds. We encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people with cultural and linguistic diversity, and LGBTQIA+ people. The department is committed to achieving gender equality and, in particular, supporting women’s progression into senior leadership.
The opportunity we have available
We are seeking to recruit a high performing candidate to the Consumer Safeguards Branch. The Branch is principally based in Melbourne although there are opportunities to work from the Department’s Canberra and Brisbane offices.
The position in the Consumer Safeguards Branch will contribute to the development and delivery of strategic advice to the Minister and the Department’s Executive Leadership Team on policy, program and contractual arrangements to ensure access to public interest communication services and effective consumer safeguards.
The candidate will be expected to achieve team and individual work priorities in research, development and coordination of policy and regulatory advice on public interest communications services including the National Relay Service and broader communications disability and accessibility policy matters. This role will also require candidates to undertake associated contract and grant management functions related to the role of the Branch.
We are a flexible branch and regularly provide assistance across sections, you may also have the opportunity to work on broader issues including the Review into the Optus outage of 8 November 2023, consumers experiencing vulnerability (including those affected by Domestic, Family and Sexual Violence), the Telecommunications Consumer Protections (TCP) Code, the Telecommunications Industry Ombudsman (TIO), Australian Communications Consumer Action Network (ACCAN), telecommunications scams, unsolicited communications, captioning, audio description and Triple Zero.
This candidate will also work extensively with stakeholders including consumer representative groups, industry and other government agencies.
The role will require the candidate to perform duties in a dynamic and changing environment focused on delivering robust telecommunications consumer safeguards to the Australian community. The candidate will be required to perform duties in accordance with the APS Values and Code of Conduct.
This recruitment process may also be used to establish a merit list at the Executive Level 1 classification for future opportunities in the Communications Services and Consumer Division.
What will you do?
In this role you will be required to perform duties in a dynamic and changing environment focused on delivering robust telecommunications consumer safeguards to the Australian community. You will be required to perform duties in accordance with the APS Values and Code of Conduct, including:
Provide expert advice on telecommunications-related policy, solve complex problems and manage issues for internal and external stakeholders.
Effectively manage contractual relationships to ensure delivery of required services. This includes the analysis of the operational performance of contracts managed by the Branch.
Assist with the administration of grants programs.
Represent the Department in interaction with external stakeholders and members of the public.
Demonstrate analytical skills including the ability to problem solve, assess organisational impacts, risks and benefits.
Produce written communication that is clear, concise and is readily understood by the intended audience. This will include drafting policy documents including reports and briefings (e.g. Estimates, Question Time and meeting briefs, as well as ministerial submissions and correspondence).
Ability to take responsibility for own work in support of the achievement of team outcomes and delivery.
Build team capability through coaching, providing performance feedback and may be required to directly supervise staff.
Who are we looking for?
The successful candidate for this position will be able to demonstrate their capability against the Executive Level 1 Work level standards.
Our ideal candidate will have demonstrated skills, knowledge and experience in contract and project management as well as policy development across the public and private sectors. An understanding of the telecommunications industry and/or disability policy would be an advantage. The position also requires flexibility to meet the changing requirements of the Branch. Other desirable characteristics include:
Demonstrated analytical skills including the ability to problem solve, assess organisational impacts, risks and benefits.
The ability to produce written communication that is clear, concise and is readily understood by the intended audience.
The ability to build and maintain relationships and partnerships with a broad range of stakeholders and influence them to achieve agreed outcomes.
Be able to take responsibility for the achievement of team outcomes, monitor team progress and follow through to delivery on the work of the Branch.
We are looking for a candidate with practical experience across both the public and private sector that possesses the characteristics described above. Demonstrated experience working in similar program and contract management positions will be highly regarded. Self-motivation and independence will also be a valued trait in this role.
RecruitAbility minimum requirements
Minimum requirements for this role include:
- experience in contract and project management
- experience in policy development and implementation
- analytical skills including the problem solving and risks and benefits analysis
- the ability to produce clear, concise and easily understood written communication
- stakeholder management skills to build and maintain key relationships
- the ability to deliver outcomes with a high level of independence.
RecruitAbility is a scheme which aims to attract and develop applicants with disability and also facilitate cultural changes in selection panels and agency recruitment.
Job applicants with disability who met the requirements are advanced to the next stage of the selection process:
- Opt into the scheme
- Declare they have a disability, and
- Meet the minimum requirements of a vacancy advertised in the scheme
More information can be found at RecruitAbility scheme: A guide for applicants | Australian Public Service Commission.
What else can we offer?
We are dedicated to fostering personal and professional development, empowering individuals to set goals, acquire new skills, and cultivate unique qualities that define who they are. We believe that this not only leads to a more fulfilling and happier life but also enhances the overall quality of our work. Some of the benefits we offer include:
Access to our study Assistance Program that provides paid leave and financial support for you to undertake courses of study that contribute to the improvements of your professional skills and knowledge relevant to our work and broader Australian Public Service.
Through our investment in learning and development opportunities, and a positive performance culture, we provide diverse career pathways for our people to enable their mobility and adapt in a rapidly changing world.
Improve your leadership skills, through the department’s Professional Coaching Scheme and tailored leadership opportunities for staff members.
Flexible working opportunities, including part time hours, home based work and job sharing.
We offer generous leave entitlements of 20 days personal circumstances leave per year, with one month’s accrual of leave credited on commencement and 150 hours of paid annual leave (based on a full-time employee), plus a range of other miscellaneous leave options to support you.
Join our department and embark on a journey of growth, fulfillment, and well-being. Experience personal and professional development, prioritise your health, and be part of a vibrant and positive culture that empowers individuals and drives exceptional performance.
Eligibility requirements
Employment with the Department of Infrastructure, Transport, Regional Development, Communications and the Arts is subject to conditions prescribed within the Public Service Act 1999 including:
Citizenship: candidates must be an Australian citizen at the time of submitting your application.
Health Assessment: the preferred applicant may be required to undergo a medical examination conducted by the department’s preferred medical provider.
Security Clearance: the successful candidate must be able to obtain and/or maintain a security clearance at Baseline Level. You must be willing to disclose all relevant and required information. You must have lived in Australia, or have a checkable background, for at least the preceding five years for Baseline Vetting clearances. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
How to apply
Applications for this opportunity close at 11.59pm AEDT, Sunday 8 December 2024
In applying for this position, you are not required to address individual selection criteria. Rather, you should provide a statement of no more than 2 (two) pages outlining your background, capabilities and experiences, and how these align with the advertised role. You should also provide a tailored CV, no more than 2 (two) pages. The capabilities and behaviours required to be successful for this role are identified in the ‘Who are we looking for’ section.
Your application should be received through the department’s online recruitment system. Applications via Indeed will not be accepted.
If you experience any issues with the system please contact the recruitment team on 02 6136 8989 or via email at recruitment@infrastructure.gov.au to discuss an alternative way to submit your application.
Please advise the contact officer if you require reasonable adjustments throughout the recruitment process. The department is committed to the accessibility of our systems. If you identify as someone with disability and you require accessibility assistance or more information, please email DiversityandInclusion@infrastructure.gov.au
Timeline and assessment
A selection panel will be established to assess your suitability against the advertised role.
If a merit pool is established it will be valid for 18 months from date it first appeared in the APS Gazette.
Applications open: 29 November 2024
Applications close: 8 December 2024
Application shortlisting: 9 December 2024
Further assessments: 16 December 2024
Selection report finalised: 6 January 2025
Offers and announcements: 13 January 2025
The above is indicative only, please reach out to the contact person if you have any questions on the recruitment process or timeframes.
Your application will be assessed against the requirements of the job and the Work level standards. Once the entire applicant pool has been assessed, the panel will create a shortlist of applicants.
Work with us. Apply now!
Advertised until:
Dec. 28, 2024
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