Euc Desktop Support Technician

We are seeking a skilled EUC Desktop Support Technician to provide dedicated onsite IT support across customer-owned locations in Bergen, Norway. This role requires a hands-on professional with strong troubleshooting abilities in hardware, software, and networking, as well as excellent communication and service skills to support end users, VIPs, and manufacturing-related IT environments.

Key Responsibilities:

• Maintain daily IT operations at customer locations to meet users’ IT needs.
• Provide hands & feet support for servers and networking components as directed.
• Support and maintain manufacturing IT equipment in accordance with SOPs.
• Perform IMAC (Install, Move, Add, Change) activities for IT assets.
• Troubleshoot and resolve hardware/software/network issues under general supervision.
• Offer tailored and proactive VIP support, including setup of AV equipment and peripherals.
• Manage and maintain non-PC IT equipment including printers, scanners, phones, etc.
• Provide mobile phone support (triage, configuration, asset management).
• Support conference room technologies, telepresence, and UC solutions.
• Coordinate vendor activity for hardware replacements or service delivery.
• Maintain accurate asset lists and assist with procurement and receiving of IT consumables.
• Participate in special events support (internal/external), including after-hours when needed (T&M basis).
• Escalate tickets appropriately and ensure SLA adherence.
• Follow all customer IT service processes and comply with HSE protocols, Code of Conduct, and core values.

Minimum Qualifications:

• 2–3 years of hands-on desktop or end-user computing (EUC) support experience.
• Fluent in English and Norwegian (C1 or above).
• Strong knowledge of Windows OS, hardware troubleshooting, networking basics, and mobile device support.
• Familiarity with enterprise IT environments, service desk processes, and IT asset management.
• Excellent interpersonal and communication skills.
• Ability to work independently and under general supervision.
• Willingness to support additional duties during absences (backfill support).

Preferred Qualifications:

• Experience supporting manufacturing environments or industrial systems.
• VIP and executive support experience.
• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified preferred.

Contract Details:

• Contract Type: Dedicated Full-Time (FTE)
• Working Days: Monday to Friday (Standard Business Hours)
• Backfill Policy: Yes – only when the primary FTE is on leave

Job Type: Full-time

Pay: 45,237.86kr - 47,618.80kr per month