Event Cinemas Palmerston North - Supervisor

Supervisor
Our Vision: Leaders in creating experiences that escape the ordinary
Our Purpose is to make the day better for ourselves, each other, our group, customers and communities. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Grow Revenue Above Market
• Maximise Assets
• Business Transformation

Our Values

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Purpose:

• To delegate tasks and supervise Cinema Sales Attendants to ensure that their work is completed to the EVENT/Rialto Cinemas Standard.
• Supervise Cinema Sales Attendants in conjunction with the management team to ensure that the EVENT/Rialto Cinemas Customer service experience escapes the ordinary.
• Execute tasks/jobs allocated by Management team.

Authority:
May give direction and constructive feedback to Cinema Sales Attendants to ensure the day to day running of the business within the scope of Supervisor Key tasks/activities.

Your team:
This role reports to: Management team.

What you need
Mandatory

• People management skills
• Customer focused
• Excellent communication skills
• Able to work rostered shifts
• Honest and reliable
• Positive can-do attitude

Preferred

• Work experience in a customer service orientated business

Key Relationships

• Cinema Manager
• Duty Managers’
• Other Supervisors’
• Cinema Sales Attendants’
• Other Cinema teams
• Customers and Clients

Key Tasks/Activities
Staff Management

• Cinema Sales Attendants are allocated tasks, areas of responsibility (such as toilets, bins, cinema checks, Play or Time-Out, ice-creams, etc.), and equipment for cleaning each shift.
• Cinema Sales Attendants are fully informed about all health and safety information, up-coming events and promotions and all other matters that management wishes communicated.
• Where required, assistance provided to Cinema Sales Attendants dealing with difficult customers.
• Ensure breaks are allocated to Cinema Sales Attendants on shift.

Ensure allocated breaks are in line with Collective Employment Agreement/Individual Employment Agreement requirements.

Time Management

• Complete all tasks given by the manager within a reasonable time period.
• Ensure end of night cleanup is managed appropriately and completed within the allocated time frame.

Staff Training • Assistance provided to management as required with training of Cinema Sales Attendants.
Point of Sale – Selling Tickets, Food & Drink

• Cash floats, keys, and vouchers are collected from the Duty Manager at the start of each shift.
• All equipment is turned on and operational at the start of each day.
• There are adequate supplies of stock and forms on hand for each shift and supplies are replenished as required.
• Adequate staff are allocated to tasks to ensure the effective operation of the POS area to ensure customers are served quickly and efficiently.
• Cinema Sales Attendants complete necessary forms, particularly the wastage form, as required and/or appropriate.
• Cinema Sales Attendants are provided with change from the Supervision float as required.
• All food credits are advised and processed prior to the end of each shift.
• There is Zero variance in the Supervision float at the end of each shift, or there is an adequate explanation for a negative or positive variance.
• Where till floats do not balance every effort is made to determine the reason for the negative or positive variance.
• All variances in cash floats are reported to the manager on Duty with, wherever possible, the reason (s) for the variances.
• All surfaces and food and drink producing equipment are kept scrupulously clean at all times.
• Adequate staff are allocated to tasks to ensure the efficient and controlled movement of patrons within the complex.

Floor Supervision

• Adequate staff are allocated to tasks to ensure the efficient and controlled movement of patrons within the complex.
• Floor barriers are erected to assist with crowd control as required.
• The foyer is not blocked by people at any time.