Field Service Technician

OUR COMPANY:

Now celebrating our 35th year in technology and hardware support. Memofix is a trusted provider of B2B and home repair.

We specialize in delivering prompt, reliable, and high-quality support to our customers in the comfort of their homes. As demand grows, we’re looking for skilled and dependable Contractor technicians to join our team on a per-ticket basis

Duties

• Contact the client to schedule a visit.
• Perform repairs on the customer Displays In-Home and B2B.
• Leave a professional view for the client.
• Ensure the defective parts are shipped back within the SLA.
• Ensure all necessary tools and protective gear are clean and ready.
• Ensure to arrive to the client site within the scheduled time window.
• Provide exceptional customer service by addressing client concerns and ensuring satisfaction with services rendered.
• Maintain communication with dispatch regarding job status.
• Supervise and mentor junior technicians, fostering a collaborative work environment.
• Maintain a clean and organized work area, adhering to safety protocols.

Requirements:

• Proven experience in display repair and in-home service work.
• Strong diagnostic and technical skills.
• Ability to manage time and travel efficiently.
• Excellent communication and customer service skills.
• Valid driver’s license and reliable transportation.
• Own tools and equipment preferred.
• Ability to pass a background check.

Job Type: Casual

Benefits:

• Casual dress
• Extended health care
• On-site parking

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: On the road

Expected start date: 2025-07-02