Field Service Technician

About Us
We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

This posting is a reoccurring posting, we may not necessarily have an available position at this time.

About this Position
To support our Sub contractor with Equipment Management & Repairs
To reduce United's Equipment Management costs (Service/Repair/Resources)
To assist Regional teams to manage the Equipment Services process relating directly to customer requirements

Duties and Responsibilities

Primary Responsibilities:

• Perform quality repairs that meet service standards for all Service Calls
• Train operators/partners on managing their equipment and reducing their repair costs
• Responsible for reducing the number of callbacks for individual service

calls

• Responsible for managing the inventory of parts required to service the

Brampton workshop

• Complete audit for the inventory of parts as required by United
• Responsible for ensuring data integrity within Service Requests and within

technology provided

• Support equipment repair process as per United's Vision, Values and

Strategy

Additional Responsibilities:

• Perform all daily functions in alignment with company mission, vision, and values
• Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners
• Adhere to all company policies, procedures, and labour laws
• Protect company assets from damage and misuse

Job Requirements and Expectations
− Be available to address customer or subcontractor needs and concerns

• Ability to deal with a high level of stress and promptly solve problems as they arise.
• Ability to work flexible shifts on a rotational basis.

Skills
− Excellent technical skills

• Detail-oriented.
• Ability to solve problems and work with others
• Effective planning, organizing and budgeting skills
• MS Office (Word, Excel, E-mail) proficiency
• Outstanding organizational and time management skills
• Excellent verbal and written communication skills
• Outstanding decision maker
• Sound knowledge of the cleaning industry would be an asset

Education/Experience

• Completion of secondary school or equivalent experience
• Computer knowledge
• Valid Drivers’ License
• Knowledge of material and labour costs
• Customer service experience
• 3-5 years technical experience on cleaning equipment repairs would be an asset
• Technical training on cleaning equipment repairs would be an asset