Field Service Technician

.Job Overview
Shell & Whitmore Reliability Solutions is searching for a Service Technician to join its team in the Gillette, Wy area. In this role, you will be servicing, inspecting, repairing, and performing preventative maintenance on mining equipment. Work is to take place in both shop and field. The right candidate must be willing to work flexible hours with 24 hours’ notice from a supervisor; this is to include weekends and after-hours services. Some overnight travel will be required. Must always conduct business in a courteous and professional manner. Must be self-directed and capable of working alone in a safe manner. Will be expected to perform duties in an orderly and timely manner.

As a member of the team, you will enjoy:

• Work Culture – SWRS treats their employees like family. SWRS values long term relationships with our customers, vendors, and each other.
• Career Opportunities – Experience a career with the support and encouragement to develop yourself and others.
• Competitive Compensation Packages – Based on experience and other factors.
• Full Benefits Package – Including medical, dental, life, 401(k), and vacation.
• Stability and Reputation – With the backing of Shell & Whitmore has been in business for 5 years with many opportunities to grow.

Responsibilities:

• Perform Preventative Maintenance on Graco and Lincoln lube systems.
• Perform Preventative Maintenance on all brands and types of heavy equipment.
• Take, prepare, and submit fluid samples with accuracy.
• Inspect equipment utilizing both paper and mobile app inspections.
• Perform minor repairs on equipment found during inspection, with customer approval.
• Perform minor troubleshooting and diagnostics as needed, communicate findings, and make necessary repairs.
• Test equipment after Preventative Maintenance and minor repairs are completed to ensure proper performance and compliance has been achieved.
• Writeup work orders at the end of each shift or job.
• Maintain Communication between customers and internal SWRS departments in order to complete work and grow service labor sales.
• Maintain company service vehicle, inventory, tools, and equipment adhering to DOT and MSHA compliance.
• Keep updated with knowledge of SWRS and competitor products through vendor, internal, and online training.

POSITION DESCRIPTION

Position Description Title: Field Service Technician

Position Reports To: Technical Field Services Manager

Revision Date: Department: Original Date Created:

April 17 2025 Shell and Whitmore Reliability Solutions

Gillette, Wyoming

Purpose of Position: (In a few sentences, state the reason why this position exists and why it is important to The Shell & Whitmore Reliability Solutions )

·

Key Reasons For Failure In This Position:

· Poor workmanship

· Failure to document paperwork

· Deficiencies in deliveries or customer service

Compensation Type:

Salary Salary plus bonus/commission X Hourly
Starting Salary Range: X Compensate with qualification and experience

Minimum $28 per hour
Special Circumstances Or Additional Comments About The Position:

This is not a controlled document

.

POSITION DESCRIPTION

Position Description Title: Field Service Technician

Position Reports To: Technical Field Services Manager

Revision Date: Department: Original Date Created:

* Essential - Tasks that are fundamental to a particular position.

**Marginal - Tasks that bear a marginal relationship to a position.

EDUCATIONAL/TRAINING DEMANDS

1. Can previous experience be substituted for education/training x requirements?

Type of previous experience: 5 years industry experience

2. Can education/training be substituted for previous work experience? x

Type of education/training: sales and marketing degree

3. Does this position involve reading ability: x x

Describe: technical data, sales reports, and presentations

4. Does this position involve mathematical ability? x x

Describe: basic math and some algebra

5. Does this position involve written language ability? x x

Describe: written and computer reports

SPECIFIC EQUIPMENT USED

Machinery and Equipment (Non-Vehicle): x

6. During typical work shift, does the position involve operating or using any machinery/equipment?

Describe: computer, fax, telephone

7. Is a license/certificate required to operate any identified machinery? x

Describe:

8. Is training provided by the company? x

Describe:

Vehicles:

9. During a typical work shift, does the position involve operating or x x using any vehicle?

Describe: car

10. Is a license/certificate required to operate any identified vehicle? x

Describe: valid state driver’s license

11. Is training provided by the company? x

Describe:

Tools:

12. During a typical work shift, does the position involve operating or x using any tools?

Describe: heat gun, strobe light, lubricating equipment

13. Is a license/certificate required? x

Describe:

14. Is training provided by the company? x

Describe:

This is not a controlled document

Yes

No

Frequently

Occasionally

Never

Essential*

Marginal**

.

POSITION DESCRIPTION

Position Description Title: Field Service Technician

Position Reports To: Technical Field Services Manager

Revision Date: Department: Original Date Created:

* Essential - Tasks that are fundamental to a particular position.

**Marginal - Tasks that bear a marginal relationship to a position.

SPECIFIC EQUIPMENT USED (continued)

Other:

15. During a typical work shift, does the position involve operating or x using any other objects or materials?

Describe: as may be required by customer

16. Is a license/certificate required? x

Describe: current MSHA Certification

17. Is training provided by the company? x

Describe:

PHYSICAL DEMANDS

BODY POSITION AND MOVEMENT
During a typical work shift:

18. Does the position involve sitting? x x x

Describe: driving, meetings

19. Does the position involve standing? x x x

Describe: presentations, machinery, and plant inspections

20. Does the position involve walking? x x x

Describe: machinery and plant inspections

21. Does the position involve crouching/stooping? x x x

Describe: machinery and plant inspections

22. Does the position involve squatting? x x x

Describe: machinery and plant inspections

23. Does the position involve crawling? x x x

Describe: machinery and plant inspections

24. Does the position involve twisting upper body? x x x

Describe: machinery and plant inspections

25. Does the position involve climbing hand-over-hand? x x x

Describe: machinery and plant inspections

26. Does the position involve lifting? x

Describe:

27. During a typical work shift, does the position involve other x x x activities?

Describe: equipment inspections

28. Does the position involve objective manipulation in some way? x x x

Describe: equipment inspections

29. Does the position involve coordinating two or more physical x x x operations simultaneously?

Describe: equipment inspections

This is not a controlled document

Yes

No

Frequently

Occasionally

Never

Essential*

Marginal**

.

POSITION DESCRIPTION

Position Description Title: Field Service Technician

Position Reports To: Technical Field Services Manager

Revision Date: Department: Original Date Created:

* Essential - Tasks that are fundamental to a particular position.

**Marginal - Tasks that bear a marginal relationship to a position.

COMMUNICATION DEMANDS

30. Do the position duties involve communication skills? x x x

Describe skill and methods: a. Verbal: sales presentations, sales calls b. Written: letters, reports c. Language: x English Spanish Other d. Vision: driving, inspecting equipment

ENVIRONMENTAL DEMANDS
During a typical work shift:

31. Does the position involve working under extreme cold? x x x

Describe: working outdoors in cold climates

32. Does the position involve working under extreme heat? x x x

Describe: working outdoors in warm climates

33. Does the position involve working in extreme temperature swings? x x x

Describe: working inside and outside

34. Does the position involve extreme noise? x x x

Describe: equipment inspections

35. Does the position involve working outdoors? x x x

Describe: equipment inspections

36. Does the position involve working indoors? x x x

Describe: equipment inspections, sales calls

37. Does the position involve working around mechanical hazards? x x x

Describe: equipment inspections

38. Does the position involve working around electrical hazards? x x x

Describe: equipment inspections

39. Does the position involve working around explosive hazards? x

Describe:

40. Does the position involve working around radiation hazards? x

Describe:

41. Does the position involve working around fume/odor hazards? x x x

Describe: lubricants, cleaners, customer plants

42. Does the position involve working around dust/mites hazards? x x x

Describe: lubricants, cleaners, customer plants

43. Does the position involve working around chemical hazards? x x x

Describe: lubricants, cleaners, customer plants

44. Does the position involve working around toxic waste hazards? x x x

Describe: customer plants

45. Does the position involve working around any other conditions? x x x

Describe: customer plants

This is not a controlled document

Yes

No

Frequently

Occasionally

Never

Essential*

Marginal**

.

POSITION DESCRIPTION

Position Description Title: Field Service Technician

Position Reports To: Technical Field Services Manager

Revision Date: Department: Original Date Created:

POSITION DESCRIPTION

Position Description Title: Field Service Technician

Position Reports To: Technical Field Services Manager

Revision Date: Department: Original Date Created:

* Essential - Tasks that are fundamental to a particular position.

**Marginal - Tasks that bear a marginal relationship to a position.

OTHER POSITION CHARACTERISTICS
During a typical work shift:

46. Does the position involve client/customer contact? x x x

Describe: sales calls, equipment inspections

47. The level of supervision for position can be characterized as being:

EXTENSIVE

(much direct supervision; work with supervisor and/or co- workers)

MODERATE

X (access to supervisor and/or co-worker when needed)

LIMITED

(worker must be highly autonomous; show much independence)

Prepared by: Title:

Alan Voss Supply Chain and Product Portfolio Director

Approved by: Title:

Heather Rogers General Manager

This is not a controlled document

Yes

No

Frequently

Occasionally

Never

Essential*

Marginal**

Job Type: Full-time

Pay: Up to $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Willingness to travel:

• 25% (Preferred)

Work Location: In person