Field Service Technician I

• Hourly Rate: The hourly rate of pay is $16.00.
• Additional compensation: In addition to the hourly rate, this role pays an extra $6.00 per activity completed.
• Comprehensive Training: Learn everything you need with us, during the hands on -in the field training– no prior ATM experience required.
• Career Growth Opportunities: Join a team where your success is our priority.
• Exciting Challenges: Solve real world problems while working in a variety of customer locations.
• Be Part of a Winning Team: Work with an industry leader that values their employees, innovation, teamwork and customer satisfaction.
• Control Your Take Home Pay: Your productivity drives additional earnings beyond your base rate of pay.

• Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations.
• Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues to.
• Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills.
• Most importantly, you will be responsible for providing consistent and clear communication using our service app to maintain customer satisfaction.

• Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1.
• Complete NCR Atleos specific Trainings and Certifications on our training website.
• Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately reporting hours worked and miles driven daily.

• Must reside in the specified geographic area.
• High School Diploma or equivalent.
• Must be authorized to work in the US.
• Possess a valid driver’s license and maintain a driving record that meets company requirements.
• Access to reliable transportation for work purposes.
• Familiarity and ability to use and operate an Android cell phone (company provided).
• Ability to perform essential functions of the job which include:
  • Prolonged travel during several hours of the workday, which includes inclement weather.
  • Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• This role requires proof of the following minimum insurance coverage.
  • Bodily Injury Liability: Minimum $100,000 per person and $300,000 per accident.
  • Property Damage Liability: Minimum of $100,000 per accident.
• Your offer of employment is contingent on you providing proof and maintaining the minimally required insurance, and failure to do so may result in the revocation of your employment offer or in the termination of your employment.

• You may be dispatched daily on a call-by-call basis or have a daily schedule.
• Must have the ability to work a flexible schedule including nights, weekends, overtime, and or flex shifts.
• Must be able to safely work outside during all seasons with potential exposure to the elements.
• Must have a high level of personal integrity and work well with minimal supervision.
• Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
• Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.

• An associate degree is preferred.
• Previous experience with NCR or similar equipment is preferred.
• Offers of employment are conditional upon passage of screening criteria applicable to the job.

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

NCR Atleos expands self-service financial access. Our innovative solutions enable financial institutions and retailers to shift more transactions to self-service and leverage our own independent ATM network—the largest in the world. Through our digital-first tech, always-on services and operational scale we optimize the branch, improve efficiency and maximize access and availability. We create exceptional banking experiences and convenient access for consumers. And your staff? They'll have it easier, too. Our expertise, operational scale and always-on services ensure you have everything you need for a comprehensive self-service channel.