Food & Beverage Supervisor

MAIN PURPOSE OF THE JOB: Supervise food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique.

· Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day.

· Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents.

· Comprehensive knowledge of Food & Beverage service standards, quality presentation, beverage products, health & safety and sanitation standards

· Preparing department for opening / closing

· A strong knowledge of beverages, beverage control and revenue maximization

· A strong knowledge of food menu items, preparation and presentation

· Ability to manage changes in room set-up at short notice professionally

· Ability to lead and develop a team of full time and part time employees.

· To ensure that all employees are familiar with all products on offer

· Demonstrate an ability to use interpersonal styles and methods to accomplish goals with the help of other employees.

· Demonstrate assertiveness to instruct, firmly represent organisational standards and goals, or discipline as necessary

· To support effectively and positively the necessary operational changes which will be made collectively for the continued development of the department

· To demonstrate the ability to adapt to environmental as well as internal organisational change through understanding the impact of change and the positive management of change

· Demonstrate an ability to develop a strong working relationship with other by being fair, open, reliable and consistent

· Demonstrate an ability to keep on-going interdepartmental relationships, informing them of potential problems and project progress necessary for all departments to function most effectively

· Maintain effective and appropriate liaison with our guests.

· Demonstrate an ability to take into account the needs and feelings of different cultures and different backgrounds

· To write the procedures for the SOP manual pertaining to service standards.

· To assist in the setting up and implementation of training records.

· To recognise and help employees with their training needs

· Create an environment where employees can take responsibility and authority for their work and development

· Demonstrate an ability to provide prompt corrective, as well as supportive, feedback

· Actively participate in Food & Beverage briefings when required

· Present suggestions for improvements at Food & Beverage Meeting

· Communicate all staff recruitment requirements/problems/achievements to Manager

· Conduct a briefing at the beginning of every shift

· Demonstrate an ability to communicate informally and effectively with all co-workers, in one-on-one or small group settings, through clear expression of ideas and thoughts and active listening

· Demonstrate an awareness of the importance of non-verbal communication in interaction with others

· Actively monitor the hotels communication channels and share this knowledge with the team when necessary

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Food allowance
• On-site parking

Experience:

• Supervisory: 1 year (preferred)

Work Location: In person