Front Desk Agent

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. A passion for hospitality and guest services is essential for success in this position.

Duties

• Greet guests warmly upon arrival and provide assistance with check-in and check-out processes.
• Answer phone calls promptly, utilizing phone etiquette to address inquiries and provide information about hotel services.
• Manage reservations, cancellations, and modifications with accuracy using hotel management software.
• Assist guests with requests, including room changes, special accommodations, and local recommendations.
• Maintain a clean and organized front desk area while ensuring all guest areas are welcoming.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Handle guest complaints or concerns with professionalism and resolve issues in a timely manner.
• Provide information about hotel amenities, local attractions, and events to enhance the guest experience.

Qualifications

• Previous experience in a front desk or customer service role within the hotel industry is preferred.
• Strong communication skills; bilingual or multilingual abilities are a plus.
• Proficiency in using phone systems and hotel management software is advantageous.
• Excellent phone etiquette and interpersonal skills to interact effectively with guests and team members.
• Ability to work flexible hours, including weekends and holidays as needed.
• A commitment to providing outstanding guest services in a fast-paced environment.

If you are passionate about hospitality and possess the necessary skills to create memorable experiences for our guests, we encourage you to apply for this exciting opportunity as a Front Desk Agent!

Job Type: Full-time

Pay: $18.60-$19.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (preferred)

Work Location: In person