FIND INTERNSHIPS

Front Desk Agent

Posted on April 16, 2026 by PHI Hotel Group

Kamloops, Canada
N/A

Full Time

Work Term: Permanent
Work Language: English
Hours: 35 to 40 hours per week
Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Answer telephone and relay telephone calls and messages
Contact customers to deliver requested wakeup calls
Provide customer service
Personal suitability
Client focus
Excellent written communication
Flexibility
Organized
Team player
Employment terms options
Early morning
Evening
Employment terms options
Morning
Night
Day
Support for persons with disabilities
Participates in a government or community program or initiative that supports persons with disabilities
Support for newcomers and refugees
Participates in a government or community program or initiative that supports newcomers and/or refugees
Support for youths
Participates in a government or community program or initiative that supports youth employment
Support for Veterans
Participates in a government or community program or initiative that supports Veterans
Support for Indigenous people
Participates in a government or community program or initiative that supports Indigenous people
Support for mature workers
Participates in a government or community program or initiative that supports mature workers
Supports for visible minorities
Participates in a government or community program or initiative that supports members of visible minorities