Front Desk Manager

Overview
The Front Desk Manager plays a crucial role in ensuring the smooth operation of the front desk and overall guest experience at our establishment. This position is responsible for managing guest services, and maintaining high standards of hospitality. The ideal candidate will possess strong leadership skills, a customer-focused mindset, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Manage daily operations of the front desk, including check-in/check-out processes.
• Address guest inquiries, concerns, and special requests promptly and professionally.
• Maintain accurate records of reservations, cancellations, and guest information.
• Ensure proper handling of phone systems and effective phone etiquette.
• Collaborate with other departments to enhance guest satisfaction and resolve issues.
• Monitor front desk performance metrics and implement improvements as needed.
• Uphold campground policies and procedures to ensure compliance with industry standards.

Skills

• Strong customer service skills with a focus on creating positive guest experiences.
• Proficiency in operating phone systems and managing communications effectively.
• Previous experience in hospitality or hotel management is preferred.
• Excellent front desk operations knowledge, including check-in/check-out procedures.
• Strong phone etiquette skills to handle inquiries professionally and courteously.
• Ability to work collaboratively within a team while also demonstrating leadership capabilities.

This role is essential for maintaining our commitment to exceptional service and ensuring that every guest feels welcomed and valued during their stay.

Job Types: Full-time, Seasonal
Contract length: 8 months

Pay: From $22.00 per hour

Schedule:

• Weekends as needed

Work Location: In person

Expected start date: 2025-05-20