Front Desk Manager

What It Takes to Succeed at Best Western

At Best Western, we believe great stays start at the front desk. We’re seeking a hands-on Front Desk leader who sets the tone for outstanding service, drives results, and ensures every guest feels genuinely welcomed and valued.

The ideal candidate will bring:

• Education & Experience
• High school diploma or equivalent required; hospitality, business, or management coursework is a plus.
• Minimum of two years of front desk experience with a solid understanding of hotel front office operations; prior supervisory or management experience preferred.
• Experience with brand standards and audits (Best Western or similar franchise brands) is highly desirable.
• Leadership & Team Development
• A proven ability to hire, train, coach, and develop front desk associates in alignment with Best Western service standards.
• Confident in staff scheduling, performance management, and fostering a positive, accountable team culture.
• Guest Experience Excellence
• Passionate about delivering consistent, high-quality guest service and protecting the Best Western brand reputation.
• Skilled at resolving guest concerns professionally and proactively, ensuring issues are addressed before departure.
• Understands the importance of guest satisfaction scores, reviews, and loyalty programs.
• Revenue & Operational Focus
• Strong understanding of rate strategies, selling techniques, promotions, and upselling to maximize revenue.
• Ability to manage departmental expenses, control costs, and operate within budgeted guidelines.
• Organization & Administrative Strength
• Highly organized with strong time-management skills and attention to detail.
• Comfortable handling daily front office reports, deposits, credit card adjustments, accounts receivable, and inventory tracking.
• Communication & Team Collaboration
• Clear, professional communicator who works effectively with guests, staff, and other departments to ensure smooth operations.
• Able to lead by example and maintain open communication across the hotel.
• Technology & Systems Knowledge
• Proficient with Microsoft Office, internet-based tools, and hotel property management systems; experience with Best Western–approved systems is a plus.
• Adaptable and quick to learn new technologies and brand updates.
• Innovation & Accountability
• Continuously looks for ways to improve efficiency, reduce waste, and enhance the guest experience.
• Takes ownership of results and holds the team accountable to Best Western standards.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 50 per week

Benefits:

• Employee discount
• Paid time off

Experience:

• Hotel management: 3 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Bloomfield, NM 87413 (Preferred)

Work Location: In person