Front Office & Client Service Administrator

Introduction:
At Vincents, we’re not your typical professional services firm. We’re a team of curious, collaborative professionals who want to use our expertise to make a real difference - for our clients, our colleagues, and our communities. With deep capability across Forensic, Tax, and Advisory, we help businesses navigate complexity, make smart decisions, and thrive.

Our vision is simple: to be the trusted advisors of choice - where people thrive and clients succeed.

With 250+ professionals, ten service lines, and a growing national footprint, we offer the scope and support to shape your future - wherever you want to take it.

Description:
Why this role matters

This role is a pivotal front-of-house and administration position, combining a professional reception presence with administrative support in our Gold Coast office. As the first point of contact for clients, visitors and callers, you will set the tone for the Vincents experience while also supporting two Directors to deliver high-quality client outcomes.

The role is ideal for someone who thrives in a client-facing environment, enjoys responsibility, and takes pride in keeping both the front office and administration running seamlessly.

What you’ll do

Be the welcoming face of the firm, managing reception, incoming calls, visitors, meeting rooms, and ensuring a professional front-of-house experience at all times

Provide end-to-end administrative support across the client lifecycle, including onboarding/offboarding, CRM updates, client matter files and assist with client correspondence

Assist with compliance and documentation tasks such as ATO registrations (ABN, TFN, GST) and assist with ASIC and ATO liaison, billing support and preparation of financial statements and tax returns

Build strong internal relationships, support firm initiatives and events, and contribute to continuous improvement and a positive team culture

What you’ll bring

Proven experience in a reception/front office or administration role, ideally within professional services, accounting or financial advisory environments

Strong administrative capability with exceptional attention to detail and the ability to manage competing priorities with confidence

High level of professionalism, discretion and commitment to delivering outstanding client service

A proactive, collaborative mindset with the ability to work autonomously while supporting a busy team and managing upwards when needed

Proficiency in Microsoft 365, with experience using CRMs, APS, CAS, DocuSign or similar systems highly regarded

The Vincents Experience

We believe people do their best work when they’re supported, challenged, and inspired. That’s why we’ve built a culture where you can grow – and stay.

Here’s what you can expect:
VinDay – an extra day of leave to spend however you like

Generous support for study memberships, qualifications, and ongoing professional development

Competitive employee and client referral incentives

A culture that truly celebrates success – from peer recognition to our annual Values Awards Ball

An active calendar of social, inclusion, and wellbeing events that bring our people together

Ready to make your mark? Discover more about our expertise and culture at www.vincents.com.au

Don't meet every requirement? We value potential and commitment to continuous improvement over perfect credentials.