Front Office Coordinator

The Front Office Coordinator works as part of a team fulfilling administrative responsibilities while advocating on behalf of patients. Exceptional customer service, professionalism, and creating a welcoming environment is critical. This pivotal role manages the flow of patients and communications within the office. This is a clinic-based position located in the Midtown area of Atlanta, GA (2140 Peachtree Road). General work hours are Mon-Fri: 8:00 AM to 5:30 PM

About the Role:

• Creates a welcoming environment by greeting patients and visitors
• Manages patient check-in and check-out processes
• Scheduling appointments for multiple providers
• Process insurance verifications (utilizing Waystar and other payer sites as needed).
• Explain and thoroughly communicates insurance benefits to patients
• Assess/updates patient demographics and insurance information as needed
• Handles inquiries regarding patient financial concerns
• Additional responsibilities assigned as needed

About You:

• High school diploma or GED required, Associate's degree or higher preferred, especially in a health-related field
• Two years' experience in a healthcare front office position required
• Bilingual in Spanish is highly preferred
• Excellent interpersonal and communication skills
• Maintains a high level of patient confidentiality
• Demonstrates attention to detail and the ability to multi-task
• Proficient in English, with strong verbal and written communication skills
• MS Office computer skills with the ability to type 30+ wpm
• Ability to adapt to EMR functionality
• Experience in eClinical Works strongly preferred.
• Embrace and perform in the spirit of the company’s core values and goals
• Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service