Front Office Coordinator

Bupa Dental Arndale| Practice Details: Chairs 6

Front Office Coordinator

Employment Type: Full-Time

Working Hours: Monday to Friday, Compressed 4-day work week, late night Thursday

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is…
Lead with a smile—support, coach, and inspire our front office team while being the first friendly face our customers see.

What you’ll need to make it possible:

• Provide leadership and coaching to the reception team, fostering capability, accountability, and professional development while supporting recruitment and performance review processes.
• Coordinate efficient front office operations, ensuring daily activities are delivered consistently in line with Bupa Dental policies, procedures, and service standards.
• Monitor practice performance and systems by tracking key operational metrics, maintaining accurate reporting, and leveraging business systems to support informed decision-making.
• Champion patient experience and service improvement, addressing feedback and complaints professionally, contributing to continuous improvement initiatives, and supporting the Practice Manager to ensure seamless practice operations.

Why you’ll love it?

• A people-first culture that supports your health, happiness, and wellbeing.
• Career growth opportunities through ongoing learning and internal pathways.
• Exclusive benefits and discounts, including health insurance, tech, fitness, and lifestyle perks.
• A workplace that recognises, rewards, and celebrates your success.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.