Front Office Receptionist

Oldham County Pediatrics is seeking a highly professional, friendly, and enthusiastic Front Desk Receptionist to join our dedicated team. The ideal candidate will play a key role in ensuring the efficient operation of our front office. This includes warmly welcoming and directing guests, managing incoming calls, checking in/out patients, verifying insurance eligibility, collecting copays and balances, scheduling appointments accurately, and maintaining a consistently positive and friendly demeanor.

Responsibilities:

- Warmly greet and assist guests upon their arrival

- Collect necessary demographic information, update and verify insurance benefits, and handle copays and balances

- Efficiently manage incoming phone calls; schedule appointments, transfer calls to the relevant staff members, take messages, and address the needs and requests of patients

- Maintain a tidy reception area to uphold a professional environment

- Provide accurate information to guests in person, over the phone, and via email

- Uphold office security by following safety procedures and controlling access

Qualifications:

- Demonstrated experience as a Receptionist or in a similar role

- Proficiency with computer usage

- Hands-on experience with office equipment

- Professional demeanor and appearance

- Strong written and verbal communication skills

- Resourcefulness and proactive problem-solving abilities

- Excellent organizational and multitasking skills

Skills:

- Basic understanding of insurance types

- Basic understanding of eligibility and benefits and ability to communicate those benefits to patients

- Knowledge of Electronic Health Records (EHR)

- Proficiency in Medical Scheduling

- Basic understanding of Medical Terminology

- Familiarity with Medical Office Procedures

- Competence in Medical Records Management

- Commitment to Patient Service Excellence

- Understanding of HIPAA Regulations

- Experience in a medical office setting

**Benefits are available for full-time employees only.**

Job Type: Full-time

Pay: $15.00 - $17.50 per hour

Expected hours: 32 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Pediatrics
• Primary Care

Schedule:

• 4x10
• Day shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Louisville, KY 40241 (Required)

Ability to Relocate:

• Louisville, KY 40241: Relocate before starting work (Required)

Work Location: In person