Guest Services Associate (Porter/Bellman)

As a Porter / Bellman, you will be one of the first faces our guests see. You’ll welcome them with professionalism, assist with luggage, provide directions, and ensure guests feel comfortable and taken care of from arrival to departure.

This role is ideal for someone who enjoys helping people, staying active, and being part of a supportive hospitality team.

Key Responsibilities

• Greet guests warmly upon arrival and assist with luggage handling

• Escort guests to their rooms and explain hotel amenities when needed

• Assist guests with transportation arrangements and directions

• Handle guest requests promptly and politely

• Maintain cleanliness and organization of the entrance and lobby areas

• Coordinate with front desk and housekeeping teams for smooth guest experiences

• Ensure guest safety and follow hotel service standards at all times

What We’re Looking For

• Friendly, polite, and service-oriented attitude

• Good communication skills (English required; additional languages are a plus)

• Physically able to lift and carry luggage

• Professional appearance and positive body language

• Ability to work flexible shifts, including weekends and holidays

• Prior hospitality experience is an asset but not mandatory

Why Join CEM Resorts?

• Supportive and respectful work environment

• Opportunities to grow within the hospitality industry

• Competitive pay based on experience

• Employee meals and staff benefits (as applicable)

• Work in a professional resort setting in Toronto

How to Apply

If you enjoy making people feel welcome and want to be part of a growing hospitality brand, we’d love to hear from you.

Apply now and become part of CEM Resorts, where hospitality starts at the door.