Hotel Assistant Manager

The Assistant Hotel Manager supports the General Manager in overseeing daily operations of a full-service hotel. This role ensures exceptional guest satisfaction, efficient departmental coordination, and adherence to brand standards and financial goals. The Assistant Manager serves as a role model for service excellence and leads by example in all front- and back-of-house functions.

Key Responsibilities

• Guest Relations & Service
• Greet, assist, and respond to guest inquiries or complaints in a timely, professional manner
• Monitor guest satisfaction metrics and implement improvement plans
• Oversee VIP arrivals, special requests, and personalized guest programs
• Operational Oversight
• Coordinate daily activities across Front Desk, Housekeeping, Food & Beverage, and Maintenance
• Ensure compliance with brand standards, safety regulations, and licensing laws
• Conduct regular property inspections to maintain quality, cleanliness, and functionality
• Staff Leadership & Development
• Recruit, train, coach, and evaluate departmental supervisors and associates
• Create staff schedules to optimize coverage and control labor costs
• Lead team meetings, performance reviews, and recognition programs
• Financial & Administrative Management
• Assist with budgeting, forecasting, and P&L analysis for multiple departments
• Monitor revenue streams (rooms, F&B, banquets) and identify upsell opportunities
• Review daily financial reports, approve expenditures, and implement cost-control measures
• Event & Banquet Coordination
• Support sales and events team with planning and execution of meetings, conferences, and weddings
• Ensure banquet set-ups, menu execution, and service meet client expectations
• Safety & Compliance
• Maintain emergency procedures and conduct staff safety drills
• Enforce health, sanitation, and security protocols

Qualifications

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
• Experience:
• 3–5 years in hotel operations, with at least 1 year in a supervisory role at a full-service property
• Proven track record in guest-focused service and team leadership
• Skills & Certifications:
• Strong interpersonal, communication, and conflict-resolution skills
• Proficiency with hotel PMS (e.g., Opera, Fosse, or OnQ) and Microsoft Office
• Knowledge of revenue management principles and budgeting
• Food safety and alcohol service certifications (if overseeing F&B outlets)

Work Environment & Physical Requirements

• Fast-paced hotel environment with frequent guest interaction
• Regular walking, standing, and occasional lifting (up to 25 lbs)
• Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays

Success Traits

• Inspiring leadership with a hands-on, “lead from the floor” mentality
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize under pressure
• Commitment to upholding brand standards and delivering outstanding guest experiences

Job Types: Full-time, Part-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overnight shift

Work Location: In person