Hotel Receptionist

The Sligo Southern Hotel is a 4 star, award-winning hotel based in Sligo. A family run business. We have a well-established culture of teamwork, positivity, loyalty and customer care. We focus on developing our employees and ensuring the hotel is a great place to work.

If you are looking for a new and exciting career opportunity in a company that provides a guest-focused culture, then we are looking for you.

The Role:
Part of our reception team, you will play a pivotal role in the success of this department, ensuring the highest levels of customer satisfaction, whilst operating within the Hotel's guidelines to ensure a great experience for every guest, every time.

Your main duties will include, but will not be limited to

• Ensuring all guest queries are handled promptly and efficiently.
• Corresponding with guests face to face, over the phone and by email.
• Inputting guest reservations and other data into the hotel Property Management System.
• Maximising revenue through up selling and the efficient recording of sales.
• Ensuring familiarity with safe keeping, cash handling, and credit policy of the hotel.
• To be fully aware of any hotel updates, hotel promotions, corporate promotions or special activities going on in the hotel/area.
• Liaising closely with all hotel team members to ensure a seamless experience for our guests.

The ideal candidate will have:

• A minimum of 1 years previous experience as Receptionist..
• computer literacy, to include Microsoft packages (word, excel, outlook etc).
• Excellent attention to detail.
• Previous experience of working as part of a team.
• Excellent knowledge of the local area.
• Excellent communication skills, with fluency in the English language.

Job Type: Full-time

Benefits:

• Food allowance
• Gym membership
• On-site parking

Application question(s):

• What makes you the best candidate for this role?

Work Location: In person