Housekeeping Supervisor ($28/Hr)

POSITION OBJECTIVE

The Housekeeping Supervisor is responsible for – with an attentive, friendly, efficient and courteous manner – ensuring the operation of the Housekeeping Department by providing all guests quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

ESSENTIAL JOB FUNCTIONS

• Uphold Aspen Meadows Resort (AMR) policies, brand standards, and Risk Management requirements; ensure guest privacy and security.
• Respond to all guest requests, problems, complaints, and/or accidents presented through reservations, PMS reports,emailsand/or phone calls; in an attentive,courteousand efficient manner. Follow up after resolution to ensure guest satisfaction.
• Understand hospitality terms.
• Foster strong cross-department communication with Front Office, Guest Services, Engineering, and Leadership.
• Build, coach, and hold housekeeping team members accountable; recognize performance and address issuesperAMR standards.
• Drive progress in the Housekeeping Department by fostering Service Professional engagement, morale, and training, while ensuring the team contributes to annual Standards audit goals.
• Assistwithtraining and development for all Housekeeping Service Professionals—new hires and tenured staff—ensuring compliance with AMR standards, while motivating, coaching, and holding team members accountable.
• Carry and respond promptlyoncompany devices(radios), ensuring professional and consistent communication etiquette.
• Plan and run daily pre-shift/lineups; communicate priorities, VIPs, special requests, and safety topics.
• Assign,monitor, and adjust daily workloads for Room, Public Area/Laundry, and House Attendants; verify completion.
• Maintainaccurateroom status in Opera; Balance and clear room status nightly; resolve any discrepancies. Advisechanges in inventory such as ‘dropped rooms’ to the Front Office and Reservations Teams.
• Inspect guestrooms and public/back-of-house areas for cleanliness,condition, and standards; re-inspect VIPs;assistwith cleaning when needed.
• Manage large turnarounds and special pre-arrival/in-house requests to meet timelines and quality targets.
• Maintain orderly carts, closets, laundry, stairwells/landings, and service areas;closethe department with keys, stock, and spaces secured.
• Administer Lost & Found per AMR policy.
• Drive preventive “CARE” programs (e.g., floor care, deep cleans, mattress rotations) and keep detailed records.
• Ensure proper storage, issuance, and security of supplies;maintainpars and oversee monthly/quarterly inventories.
• Maintain key control and department radios/devices, model proper radioetiquetteand responsiveness.
• Generate, track, and follow up on maintenance work ordersthroughNuvola; monitor OOO rooms and updatedepartments.
• Reviewstaffhours andsubmittimely,accuratepayroll with required documentation, andensuringbreaks for all team members.
• Enforce safety compliance and lead emergency responsesperAMR and local procedures.
• Ensure consistency with departmental opening and closing procedures.
• Oversee the closing of the department at the end of the day; ensuring the Attendants’ carts and linen/ control closets areclean and restockedand orderly, the laundry facility is organized, and keys are returned.
• Ensure that public areas, guestroomsand back-of-house areas are cleaned according to Salamander Hotels & Resorts and affiliated partner program policies and standards.Assistwith cleaning where necessary to ensure high cleanliness levels.
• Assistinmaintainingand controlling all housekeeping and guestroom equipment and/or facilities/ amenities.

EDUCATION/EXPERIENCE

• High School diploma or equivalentrequired.
• Two to three years of progressive experience in a hotel or related field preferred.
• College course work in related fieldhelpful.
• Previoussupervisory responsibility preferred

REQUIREMENTS

• Mustbe able to clean rooms if necessary.
• Comply withSalamander Hotels & Resorts standards and regulations to encourage safe and efficient hotel operations.
• Must be able tomaintainconfidentiality of information.
• Maintainhigh standardsof personal appearance and grooming, includingnametagandpin.
• Maintain regular attendance as required by scheduling, which will vary according to the business needs of the hotel.
• Maintainan attentive, friendly, helpful, and courteous demeanor andapproach toall guests, managers, and fellow Service Professionals.
• Must be effective at listening to, understanding, and clarifying concerns raised by Service Professionals and guests.
• Must be effective in handling problemsidentifiedor brought toattention;including anticipating, preventing,identifying, taking ownership of, and resolvingproblemsas necessary.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend allhotelrequired meetings andtrainings.
• Participate in lateral department M.O.D. coverage asrequired.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

PHYSICAL DEMANDS

• Long hours are sometimesrequired.
• Must be able to work onfeetfor prolonged periods in a fast-paced environment.
• Frequentlifting, pushing, pulling, andcarrying ofitems up to 25lbs(linen bags, cleaning supplies, small furniture).
• Occasional lifting or moving of heavier items up to 50lbswithassistance.
• Frequent bending, stooping, kneeling, and stretching to clean guestrooms, bathrooms, and public spaces.
• Visual acuity to check cleanliness and detect imperfections.
• Must be able to hear and respond to guest requests, alarms, and radios/devices.

WORK ENVIRONMENT

• Service Professionals are required to perform tasks that involve prolonged standing, walking, bending,reachingand lifting.
• The department requires the safe operation of housekeeping equipment andhandling ofcleaning chemicals and suppliesin accordance withthe established safety standards.
• Work is performed in both guest facing and back of the house areas, which may include exposure to varying temperatures, noiselevelsand frequent interruptions.
• The demands of the department include adherence to quality, safety and service protocols, as well as the ability to manage workload fluctuations depending on occupancy.
• Service Professionals are expected to demonstrate professionalism, teamwork and commitment to maintaining a clean, orderly and welcoming environmentat all times.

RECEIPT AND ACKNOWLEDGEMENT

I acknowledge and understand that:

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind, and that my employment is at-will.
• The job description provides a general summary of theposition howeverit is not all inclusive. I know of nolimitations thatwould prevent me from performing these functions with or without accommodation.I furtherunderstand that it is my responsibility to inform my supervisor at any time that I am unable to perform thesefunctions.
• Job duties, tasks, workhoursand work requirements may be changed at anytime.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures,rules,and regulations ofAspen Meadows Resort.
• I have read and understand this job description:

Benefits for full-time employees include but are not limited to the following with an employee contribution: Medical, Dental, Vision, Short-term Disability, and Long-term Disability after 90 days of employment. Employer-provided Basic Life Insurance and Basic AD&D are provided after 90 days of employment. 401K eligibility is available to full-time employees after 90 days of employment, part-time employees can qualify to participate in a 401(k) plan after two consecutive years of working at least 500 hours. Currently, 401K Match is $0.50 on the $1.00 of an employee’s contribution up to 6%; there is a 5-year vesting period. Applications for all positions are accepted on an ongoing basis.

Salamander Collection is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Salamander is a drug-free workplace and participant in E-Verify.