Inside Sales Representative 3

About Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS):

AMSL and NZMS are subsidiaries of Dexcom, a worldwide leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers.

Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on a patient's quality of life.

About Australasian Medical and Scientific Limited:

Australasian Medical & Scientific Limited (AMSL), a subsidiary of Dexcom, is a Sydney based company that was founded in 1991 and currently operates 6 commercial divisions supported by specialised Corporate Functions. We form partnerships with world leading medical device, pharmaceutical and scientific innovators and are passionate about introducing and establishing advances in healthcare and science for the benefit of patients and healthcare providers. Working in the Medical Devices Industry, you will be exposed to a broad range of products that have life changing effects on our customers quality of life.

Description of Role:

In this role you will be responsible for managing new and existing customer sales for the Diabetes Division. The key customers are Health Care Professionals (HCP’s) and end users. This includes but is not limited to; calling new leads and opportunities to promote product, establish and provide education on the products, building and maintaining existing relationships. You will be the inside sales contact person contributing directly to the growth and success of the Diabetes Division.

Key Responsibilities/Essential Duties:

• Achieve monthly sales goals and meet Key Performance Indicator (KPI)
• Sells Continuous Glucose Monitoring (CGM) to potential new and existing customers by discussing Dexcom products; helping them understand the value of CGM
• Maintain a business relationship with HCP’s and their staff to facilitate document collection required for patient initiation
• Collaborate and work cohesively with field sales representatives in the execution of sales activities, and territory management follow-up
• Utilises CRM for seamless communication on activities and management of customer database
• Answers incoming calls, places outbound calls, and responds to emails in a timely manner; clearly documenting all correspondence in CRM and Outlook calendar
• Assists customers with the ordering processes
• Prepares correspondence to be distributed to HCP’s, consumers, and internal colleagues
• Troubleshoots and seeks solutions to problems related to questions and concerns over orders, and sales enquiries
• This position assumes other duties as assigned by management
• Understanding customer’s needs and identifying sales opportunities
• Answering potential customer's questions and sending additional information per email
• Expanding and maintaining a database of current and potential customers
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services

Candidate Requirements:

• Strong Customer Service Focus
• Must have strong verbal and written communication skills
• Amenable phone manner: ability to listen effectively
• Ability to maintain a pleasant demeanor while working in a highly productive team environment
• Outgoing, confident, and self-motivated
• Team focused – results driven
• Must be flexible, willing to learn and change in a dynamic environment
• Solid and reliable work ethic
• Knowledge of Microsoft Word, Excel, Outlook, CRM
• Ability to write routine reports and correspondence
• Competent technical skills
• Unrestricted work rights within Australia

Preferred Requirements:

• Previous sales/customer service experience in the medical or related industry
• Knowledge of Diabetes
• Ability to understand medical jargon
• Ability to interpret clinical information

Travel Required:

• Office based position
• Flexibility to accompany the field sales team to in-field appointments and events as required and directed by management

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Diversity and equal opportunity employer :

At AMSL, we are passionate about building and sustaining a diverse workforce from all parts of society. This results in building a more diverse, equitable, inclusive, and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of every one of our team members.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.