Inside Sales Representative (Remote)

Company Overview:

SCRAM Systems is a leading provider of alcohol and location monitoring hardware, software, and mobile apps, including the SCRAM Continuous Alcohol Monitoring® (SCRAM CAM®) bracelet, the LifeSafer® L250 Ignition Interlock device, and LifeSafer Intelligence Speed Assistance. We provide an integrated approach to supporting our customers by offering solutions specific to court and agency needs in the community corrections industry throughout all phases of client management.

As a company, we are committed to continuing our tradition of re-engineering operations to streamline processes, enhance productivity, and improve client outcomes through constant innovation. Our purpose is to change lives, reunite families, and make our communities safer through advanced technology and world-class service.



Shift: First Shift,Sat,Sun

Job Summary:

We are looking for a natural communicator who thrives in a fast-paced sales environment. As an Inside Sales Representative with LifeSafer, you'll help people get back on the road and back to their lives-while building a rewarding career in a supportive, team-driven environment.

You'll handle inbound calls from customers who are ready to take the next step, guide them through our proven sales process, and schedule installations for one of our many safety devices. You'll also follow up with potential customers and help them make confident, informed decisions.

This is an ideal role for sales professionals who are motivated by helping others, love the challenge of closing a deal, and want to grow their income through a clear, performance-based incentive plan.

You'll be part of a team that makes a real impact-helping people make safer choices, reunite families, and change lives through technology.

SCHEDULE REQUIREMENTS:

• Overview of work schedules:

o 8-hour shifts- 4 weekdays & 1 weekend day. (Shifts between 8am - 11pm EST) Employee schedules are determined based on business need.

• Overview of Training Class schedules:

o M-F for 3 weeks, daily 8-hour class (times may vary between 8am-8pm, EST)

o *ALL schedules are assigned when position is offered and will not be altered within the first 90 days (about 3 months) unless company business needs require a change in different hours or days.

Duties/Responsibilities:

• Engage with inbound callers to understand their needs and recommend the right safety device solution.
• Guide each customer through the enrollment and installation process with confidence and empathy.
• Follow up with interested customers to finalize appointments and increase close rates.
• Maintain accurate records of calls, follow-ups, and outcomes using our CRM tools.
• Meet and exceed key performance metrics that reward quality conversations, conversion rates, and professionalism.
• Create a positive customer experience that builds trust and drives repeat business.
• Explain benefits of brand to customers to ensure client enrollment, help customers stay in compliance with state requirements.
• Other duties as assigned.

Skills/Abilities:

• Demonstrate successful telephone sales techniques specifically with building rapport, overcoming objections, matching features, and benefits to client needs, and acting on buying signals.
• Excellent oral/written communication and interpersonal skills, including active and empathetic listening
• Ability to work efficiently and effectively in a multi-task high call volume environment.
• Self-starter driven by goal-oriented results
• Knowledge and practice with metrics-based accountability.
• Eager to learn and open to professional development.
• Proficient in Microsoft Office: Word, Teams, Outlook, Excel.

• Must have ability to incorporate developmental feedback from management

• Must have the ability to quickly Adapt to change

• Bilingual is a plus.

Education and Experience:

High School Diploma or GED

Minimum 1 year(s) experience in Sales or Collections.

Minimum 1 year CC experience (prefer in a sales role)

WORK FROM HOME REQUIREMENTS:

Employee is required to provide equipment that meets company specifications (computer, headset, and internet). Employees must be available to provide personal computer & headset to work from home (that meets company required specs).

• Windows 11, Intel Processor i5-4440 2.1ghz, Memory 16gb Ram, Hard Drive 50GB Free Space, Web Browser - Microsoft Edge or Google Chrome
• MacOS 14.0 Sonoma, Apple Processor M3, Memory 16gb, Hard Drive 50GB Free Space, Web Browser - Google Chrome
• Chrome Book CANNOT be used

• Working on a computer camera during training, meetings, etc.
• Wired internet connection encouraged at a regular internet speed (example-DSL or Cable Connection - No Dial Up).
• Ability to work efficiently and effectively in an at home quiet, uninterrupted space in a multi-task high call volume environment.
• Dual Monitor recommended.
• Must be self-disciplined to provide professional conversational experience for all customers and meet all requirements for working during scheduled hours/shifts.

Physical Requirements (With or without reasonable accommodation):

• Sitting: Over 70%

• Fine Motor Movements: Over 70%

*** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Comprehensive Benefits Package:

At SCRAM, we prioritize the well-being and financial security of our employees. We understand that benefits play a crucial role in ensuring our team members feel supported and valued. That's why we offer a comprehensive benefits package that includes:

• Retirement Savings:
  • 401(k): We offer a 401(k)-retirement savings plan to help you plan for your future financial security.
  • 401(k) Matching: SCRAM provides a 100% match for the first 3% contributed and another 50% match for the next 2% contributed, amplifying your savings potential.
• Health and Wellness:
  • Health Insurance: We provide comprehensive health insurance coverage to safeguard your health and that of your family.
  • Dental Insurance: Our dental insurance plan ensures access to quality dental care for you and your dependents.
  • Vision Insurance: Take care of your vision health with our vision insurance coverage.
  • Health Savings Account (HSA): Our HSA option allows you to save pre-tax dollars for medical expenses, providing flexibility and savings opportunities. We strongly value saving for your wellness, so the company provides an employer contribution towards your HSA annually.
  • Flexible Spending Account (FSA): With our FSA, you can set aside pre-tax dollars to cover eligible medical expenses not covered by your health insurance plan. You can also save pre-tax dollars to help cover the cost of child care with our Dependent Care FSA.
• Financial Protection:
  • Disability Insurance: We offer company paid short and long term disability insurance to provide financial protection in the event of injury or illness that prevents you from working.
  • Life Insurance: Ensure the financial security of your loved ones with our company paid life insurance coverage at 1.5x your annual salary. Want more coverage – supplemental life is also available.
• Work-Life Balance:
  • Paid Time Off: We understand the importance of work-life balance. That's why we provide generous paid time off, allowing you to recharge and enjoy life outside of work.
  • Paid Sick Time: Your health matters to us. We offer paid sick time to support you during times of illness.
  • Employee Assistance Program (EAP): Our EAP offers free confidential counseling and support services to help you navigate personal or professional challenges.
• Additional Perks:
  • Referral Program: We believe in the power of teamwork and collaboration. Our referral program rewards you for referring talented individuals to join our team.
  • Tuition Reimbursement Program: We support the professional growth of all employees, but understand that going back to school is expensive. We offer tuition reimbursement up to the IRS limit annually to help our employees flourish.

At SCRAM, we are committed to empowering our employees to thrive both personally and professionally. Join us and take advantage of our comprehensive benefits package as you embark on a rewarding career journey with us.



From: SCRAM Systems