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Intern, Product Operations

Posted on Feb. 23, 2026 by Rakuten International

  • Full Time

Intern, Product Operations
Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.
Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to the heart of Asian entertainment. Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment. At Rakuten Viki, we offer a chance to be part of a global community that celebrates culture, creativity, and connection.
We’re looking for an Intern, Product Operations to join our Product team. This is a full-time internship based in Singapore. At Viki, we believe that empathy is key to creating meaningful products and experiences for our users so you’ll get the opportunity to apply your knowledge into practice. From conducting user research in order to understand user needs, to prototyping and testing your ideas with users, and building processes, products, and services loved by millions.
Besides getting hands-on experience, you’ll receive mentorship from a dedicated mentor, our team sharing sessions, and through the connections you’ll forge with all your great new colleagues.
Key responsibilities include:
  • Collaborate with customer experience and operations teams and other product managers to map out user journeys and optimize existing business processes.
  • Identify pain points or issues the current process is experiencing and hypothesize enhancements and changes..
  • Collaborate with the product operations team to develop SOPs and put them into practice with various stakeholders.
  • Partner with software engineers on managing development milestone tracking, production rollout and post-production iterations.
  • Partner with different departments and stakeholders to coordinate other initiatives in the pipeline
Requirements:
  • Pursuing BSC/MSC in Business, Business Analytics, Data Science, Computer Science, or a related discipline. Graduates with completion of the above disciplines will be considered
  • Outstanding quantitative and analytical skills. Enjoy solving puzzles! Loves figuring out complex problems and coming up with efficient solutions
  • Excellent oral and written communication skills – ability to interact with both technical and non-technical people
  • Experience working with an online video platforms a plus
  • Available for at least 3-month internship on full-time basis. We prefer candidates who are able to commit for 6-month internship
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Advertised until:
March 25, 2026


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