International Operations Specialist

International Operations Specialist

Description:

Responsibilities

• Serve as the first point of contact for incoming assistance requests.
• Manage cases efficiently and accurately according to Compass protocols.
• Coordinate medical, security, and concierge assistance when required.
• Ensure all case updates, documentation, and handovers are clear and complete.
• Escalate urgent or complaint‑related cases as needed.
• Maintain confidentiality, professionalism, and adherence to policies.
• Support team operations, including shift transmissions and training of new coordinators.

Qualifications

• Experience in customer service;
• Strong communication, problem‑solving, and multitasking skills.
• Ability to work under pressure and in a team environment.
• Fluent in English.