Internet Banking Specialist (Full Time) - Lubbock, Ave. Q

This role is responsible for all operations associated with Internet Banking, and ACH (Automated Clearing House) origination and receiving. Duties are associated with internet banking setup and maintenance for customers, data input, related activities/efforts in mitigating account takeover and internet banking fraud, fulfill daily work/functions while adhering to bank policies and procedures and complying with all governmental rules/regulations, process and balance transaction entries, and associated posting and reconciliation duties. This individual will monitor the Department’s support email box and assist banking centers via telephone support, assist with ACH-related issues, internet banking requests, and other electronic banking needs, cross-train with other department associates for other various duties as assigned, resolve more complex issues presented to the department, perform as department lead on projects at times, be able to complete given projects with minimal supervision, and serve as backup for the day-to-day supervisory processes when necessary.

Required Skills:

Must perform well in a service-centric environment.

Have a positive, professional, and courteous interaction with customers and associates.

Have an intellectual curiosity, desire to pursue answers/solutions, independent problem solving.

Must be a self-starter that can manage multiple projects/duties with minimal supervision.

Required Experience:

High School Diploma or equivalent

Preferred 4 years of bank operations or related experience.

Fluent in Microsoft Office Suite; Excel, Outlook, Word, etc.

Ability to wear headsets