WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Be part of the team that supports SME customers at the heart of their banking journey. As an intern in the EMB Customer Service Unit, you’ll gain hands‑on exposure to how customer requests are managed efficiently and professionally within a commercial banking environment. This internship offers practical experience in customer servicing, operations support, and process improvement—while contributing to initiatives that enhance customer experience and operational effectiveness.

How You Succeed

You’ll thrive in this role if you’re customer‑centric, organised, and comfortable working independently. You’re able to handle information carefully, communicate clearly, and take ownership of tasks. Your willingness to learn product and service knowledge, identify process gaps, and contribute ideas for improvement will help you add value to both customers and internal teams.

What You Do

Your responsibilities will include:

• Customer Service Support: Assist in servicing SME customers’ requests within middle‑office functions

• Account Reviews & Remediation: Gather and extract information for account reviews and support document collection for remediation activities

• Reporting & Productivity Tracking: Support the preparation of regular management reports on team productivity and service metrics

• Process Improvement: Participate in process automation or enhancement initiatives to improve turnaround time and customer experience

• Team & Operations Support: Provide general support to teams, with on-the-job training in processes and customer communications

Who You Work With

The EMB Customer Service Unit supports relationship managers and operational teams within Emerging Business, ensuring SME customers receive timely and effective service. You’ll work with experienced service and operations professionals in a structured, collaborative environment focused on service excellence and continuous improvement.

Who You Are

• Currently pursuing an undergraduate degree

• Interested in customer service, operations, or commercial banking

• Customer‑centric, responsible, and able to work independently

• Comfortable handling information and documentation accurately

• Proficient in Microsoft Excel and PowerPoint

• Organised, adaptable, and willing to learn

Learning Objectives

This internship will provide you with:

• Hands‑on experience supporting SME customer service operations

• Exposure to middle‑office processes and account servicing activities

• Understanding of how customer requests and remediation reviews are managed

• Opportunities to contribute to process automation and service enhancements

• Development of customer communication, ownership, and problem‑solving skills

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.