It Digital Intern

The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.

• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!
• Are you interested in growing your career?
• Do you love making a difference?

The IT Digital Intern will play a vital role in supporting our dynamic IT team across Tiffany & Co., South Asia Pacific. This internship offers a unique opportunity to gain hands-on experience in IT Operations, Project Management, Cross-Functional Collaboration and Business Processes while witnessing the complexity of real-world digital ecosystem in a luxury environment.

We are seeking an intern who can commit full-time for at least six months.

Responsibilities

• Participate in requirements sessions with business users and subject matter experts.
• Support the quality assurance process to ensure proper implementation of requirements. Assist in creating user training materials and collaborate with the business to deliver training.
• Analyze current and future system workflows, assess the impact of changes initiated by business or IT, and provide input on business processes.
• Coordinate with Global IT to monitor and manage application deployments and retail-related projects.
• Maintain documentation, including use cases and functional requirements, and prepare presentations to address issues, risks, or solution options.
• Track project and enhancement progress by regularly communicating with project teams and key stakeholders to ensure objectives are met.
• Collaborate with regional Retail Operations, Omnichannel, and Supply Chain teams to define omnichannel processes, in-store technologies, and tools.
• Monitor application incidents, take preemptive measures to mitigate potential risks, and collaborate with the Business and Application Support Team to resolve issues.
• Perform basic IT administration tasks such as monitoring and troubleshooting, and escalating tickets when necessary.
Execute other related duties as assigned by the IT team.

Qualifications

• Experience business analysis and business process modeling
• Minimum Bachelor’s degree or equivalent
• Passion for retail and technology
• Interest in Digital, Omnichannel, IT Business or Project Management
• Advanced proficiency in Microsoft Office Suite
• Excellent written and verbal communication skills and a diplomatic approach
• Strong analytical skills and attention to detail
• Sensitivity to the multicultural dynamics of a global IT organization
• Enthusiasm and eagerness to learn
• Strong work ethic and a positive attitude
• Proactive mindset with the ability to take initiative
• Commitment to accuracy and thoroughness in all tasks

Preferred

• Familiarity with scripting languages such as SQL, Python or PowerShell.
• Willingness to attend meetings with the US Global team, which may occur outside regular office hours.