It Field Support Specialist

Introduction:
This is a field-based role across client sites in Auckland, Wellington and Christchurch.

Travel between client offices within the assigned city
Regional travel to client sites every 2–3 months
Overnight travel may be required depending on client requirements
Travel is planned in advance wherever possible and balanced across the IT Field Support team
Full NZ driver’s licence required

Ready to step into a role where you’re the face of IT, delivering hands-on support and making a real difference for users every day?

DDS IT is looking for customer-focused IT Field Support Specialists to deliver high-quality, onsite IT support across client workplaces. This is a great opportunity for someone who enjoys being out in the field, solving problems face-to-face, and building strong relationships.

You’ll act as a trusted onsite technology partner, resolving issues across devices, systems, and workplace technology while ensuring a seamless and reliable user experience.

About DDS IT

Our culture starts and ends with our people.

We are a successful IT Services business with an eye on the future, having grown to 70+ staff across New Zealand. Our culture starts and ends with our people. We are a growing people-centric team who work with Passion, Energy and Heart to deliver incredible customer experiences. We operate with flexibility and have created a friendly, caring and family feel workplace. You bring your best self to work to fulfil your potential and enable our Vision of connecting people and technology to improve the everyday life of New Zealanders.

At DDS IT we are big enough to partner with some of New Zealand’s leading Enterprise companies. But we’re small enough that any one of our clients can pick up the phone and talk to any one of our leadership team. Our size allows easy access to key stakeholders and resources helping remove barriers to create a collaborative environment for share valuable knowledge.

We're growing and truly walk the talk of our values aiming to positively impact individuals both professionally and personally. Our drive for excellence and willingness to go to the ends of the earth for clients has created rapid growth and a loyal customer base.

Our Mission is to become our customers trusted service provider. We believe we will achieve this through increasing the productivity of organisations, through the intelligent use of our products, services, and insights day in and day out.

Description:
What you’ll be doing

The IT Field Support Specialist is responsible for delivering Level 2 onsite technical support across client environments, ensuring incidents are resolved efficiently and in line with service expectations.

You’ll provide hands-on troubleshooting across end-user devices, peripherals, meeting room technology, and connectivity, ensuring minimal disruption to business operations. You’ll also play a key role in device lifecycle management, including deployments, refreshes, and asset tracking.

In addition, you’ll support a range of project-based activities such as office moves, rollout initiatives, and new starter setups—working closely with internal teams to deliver a smooth and consistent service experience.

This role is highly customer-facing and requires someone who can work independently while maintaining strong communication and stakeholder relationships.

Skills and Experiences:
What we’re looking for

You’ll bring solid onsite support experience, strong technical capability, and a passion for delivering excellent customer service.

2–4+ years’ experience in Desktop Support / Field Services / Onsite IT Support

Strong troubleshooting skills across:
Windows laptops and desktops
Hardware, peripherals, and meeting room technology
Microsoft 365 and standard business applications

Experience with Active Directory / Entra ID user administration
Basic networking knowledge (TCP/IP, DNS, Wi-Fi, VPN)
Experience with device deployment, imaging, and refresh activities
Ability to work independently across multiple client sites
Strong communication and customer-facing skills
Full NZ driver’s licence and willingness to travel

Why DDS IT?

At DDS IT, you’ll be the face of IT for some of New Zealand’s largest organisations. Our field team are embedded across Auckland, Wellington, and Christchurch, delivering support where it matters most: on the ground, in person, every day. You’ll work across a range of enterprise environments and technologies, growing your technical depth while being backed by a collaborative and experienced team. With regional travel built into the rhythm of the role, you will experiencing new things whilst still able to keep a routine.

At DDS IT, you’ll be part of a team that values people, service quality, and continuous improvement. You’ll work in a visible, hands-on role where your impact is felt daily by end users.

You’ll gain exposure to a variety of client environments and technologies, with opportunities to grow your technical capability while being supported by a collaborative and experienced team.

If you’re someone who enjoys being on the ground, solving real problems, and building strong relationships—we’d love to hear from you.