It Helpdesk Technician (Cebu)

The IT Helpdesk Technician will be the first point of contact for technical support queries from the clients and internal users. The technician will troubleshoot, resolve, and document IT issues while maintaining high standards of customer service. This role will be crucial in ensuring smooth and efficient IT operations across the organization.

· Technical Support: Provide first-level technical support for hardware, software, and network-related issues via phone, email, or in-person.

· Troubleshooting: Diagnose and resolve issues related to operating systems, applications, and network connectivity.

· Documentation: Accurately document all support requests, resolutions, and follow-ups in the ticketing system.

· Communication: Communicate effectively with users to understand their issues and provide clear, concise solutions.

· Follow-Up: Ensure all issues are resolved in a timely manner, following up with users as needed to confirm resolution.

· Escalation: Escalate complex issues to higher-level support when necessary, ensuring all relevant information is provided.

· Training & Development: Participate in ongoing training and seminars related to IT networks and support best practices.

· Performs other business-related functions and tasks as assigned or required from time to time

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Relevant certifications (e.g., CompTIA A+, CCNA) are a plus
• At least 1 year of experience in IT support or a related field
• Open to fresh graduates with On-the-Job Training (OJT) experience in IT networks
• Basic understanding of networking concepts (LAN/WAN, TCP/IP)
• Familiarity with system integration operating process (Experience with troubleshooting hardware, software, and network issues

Job Type: Full-time

Pay: Php30,000.00 - Php40,000.00 per month