It Service Desk Analyst

Key Responsibilities:

PIONEER ACCOUNT ( WAVE 1 )

• Willing to provide 24/7 support
• Expertise in troubleshooting, communication, and technical problem-solving.
• Monitor and respond to system-generated alerts from Microsoft Teams Rooms Pro Management Portal.
• Troubleshoot AV equipment issues in meeting rooms, including sound and video quality.
• Promote positive user experiences by delivering exceptional service and resolving issues promptly.
• Communicate changes, updates, and solutions effectively to users in their preferred language.
• Regularly check for updates and potential issues to ensure system reliability.
• Proactively maintain AV systems to minimize downtime and ensure readiness.
• Stay updated on the latest tools and practices relevant to assigned service lines.
• Share insights and best practices with team members.
• Ensure that resolutions are consistent with company standards
• Familiarity with Microsoft and non-Microsoft tools, software, and devices.

Work set-up: Work onsite

What's in for you?

Salary Package: Up to 30,000 salary package + 20% ND + Other perks and benefits

Qualifications:

-At least 6 months Service Desk Analyst exp

-7 months voice international exp
-W/BPO International Experience
-At least Hs Grad
-Can Work Onsite
-Can Start ASAP

Kindly send the following details to 0917-144-7322 - via Viber

Complete Name:

Current Address:

Contact number:

Email add :

Alternative Email add:

Birthdate :

Civil Status:

Currently enrolled/employed?: (Y/N)

Highest educational attainment:

Years of experience in call center:

Amenable to work onsite ?: (Y/N)

Amenable to apply onsite?: (Y/N)

Thank you!

Job Types: Full-time, Permanent

Pay: Php30,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Shift system

Supplemental Pay:

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus
• Yearly bonus

Application Question(s):

• Do you have TSR experience ?
• Do you have Service Desk Analyst Exp ?
• Are you willing to work onsite and Can start ASAP ?
• Total Voice International exp ?
• Do you have software & hardware troubleshooting, end users, SNOW, Active Directory, MS365, VPN, Citrix Exp ?

Education:

• Junior High School (Required)

Experience:

• BPO VOICE: 1 year (Preferred)

Work Location: On the road

Expected Start Date: 04/30/2025