It Service Desk Analyst

The candidate will be responsible for the first level support on operations to respond on incoming infrastructure requests and incidents. Responsibilities Respond as a first point of contact to IT support requests/incidents over the phone, via email, chat and in person to cover 24x7 operations. Create, monitor, and manage tickets to assign to respective teams. Monitor system alerts, network trends for escalation. Resolve technical issues remotely. Escalate advanced IT support cases. Provide timely updates on issues with the stakeholders. Create and maintain IT documentations/guidelines. Documenting records of actions taken. Create and manage user accounts. Provide weekly summary of tickets. Provides resolutions on the recurring requests or issues. Job Requirements Graduate of any course, preferably IT-related courses or relevant qualifications. Minimum of 2-4 years of service desk experience With experience on Active Directory or user account management With experience on documentation With experience on Desktop/Laptop and any other computer peripherals troubleshooting With minimum experience on system and network monitoring Good analytical skills, resourceful, and able to work under minimum supervision Strong sense of ownership for one’s work and takes opportunity to contribute beyond the job description Proactive, flexibility and adoptability to changing work environments, task assignments and priorities Effective communication skills in English Experience with database and SAP is a plus.

Job Type: Temporary
Contract length: 6 months

Schedule:

• 8 hour shift
• Early shift

Application Question(s):

• are you okay with 6 Months contract Job ?
• are you okay with Onsite job?