It Service Desk Analyst

IT Help Desk responsibilities include:

• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers

Requirements and skills

• 1-5 years experience as a IT help desk or other Technical support role in a BPO industry
• At least 2nd year undergrad
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Job Type: Full-time

Pay: Up to Php30,000.00 per month

Benefits:

• Health insurance
• Life insurance

Application Question(s):

• Do you have your TOR/Diploma ready?
• Previous and Expected Salary:
• Notice Period

Experience:

• ITSD: 1 year (Preferred)

Work Location: In person