It Service Desk Analyst L1.5 (Open For January Joiners)

Now Hiring: System Engineer – IT Service Desk | IT By Design (MSP)

Taguig, BGC | 100% Onsite | Night Shift (US Hours)

! Start Date: Immediate or January !

We’re looking for experienced IT Service Desk / Help Desk professionals who want to grow their technical skills in a global MSP environment. If you have solid troubleshooting abilities, strong communication skills, and experience supporting international users, this role is a great next step.

Key Responsibilities

• Provide Tier 1/2 support to global clients
• Troubleshoot Windows OS, Microsoft 365, VPN, and basic networking issues
• Manage accounts and access in Active Directory and Azure AD
• Document and resolve tickets within SLA
• Work closely with global teams to deliver reliable support

Qualifications

• 2+ years in IT Service Desk, Help Desk, or Technical Support
• Strong English communication skills, comfortable with international calls
• Background in BPO/international voice support is a plus
• Hands-on knowledge of AD, O365, VPNs, Printers, and core troubleshooting
• Willing to work onsite in BGC, night shift

What You’ll Get

• Competitive salary + 13th Month + Performance Bonus
• HMO Day 1 for you + 1 free dependent
• Night differential, holiday pay, full government benefits
• Free IT training and certifications
• Career growth in one of the largest US-based MSPs expanding in PH

Industry

• IT Services and IT Consulting

Job Type: Full-time

Pay: Php30,000.00 - Php39,000.00 per month

Benefits:

• Company events
• Discounted lunch
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Transportation service provided

Work Location: In person