It Service Desk Analyst L1.5 (Open For January Joiners)
Posted on Nov. 19, 2025 by IT by Design
- Taguig, Philippines
- N/A
- Full Time
Now Hiring: System Engineer – IT Service Desk | IT By Design (MSP)
Taguig, BGC | 100% Onsite | Night Shift (US Hours)
! Start Date: Immediate or January !
We’re looking for experienced IT Service Desk / Help Desk professionals who want to grow their technical skills in a global MSP environment. If you have solid troubleshooting abilities, strong communication skills, and experience supporting international users, this role is a great next step.
Key Responsibilities
- Provide Tier 1/2 support to global clients
- Troubleshoot Windows OS, Microsoft 365, VPN, and basic networking issues
- Manage accounts and access in Active Directory and Azure AD
- Document and resolve tickets within SLA
- Work closely with global teams to deliver reliable support
Qualifications
- 2+ years in IT Service Desk, Help Desk, or Technical Support
- Strong English communication skills, comfortable with international calls
- Background in BPO/international voice support is a plus
- Hands-on knowledge of AD, O365, VPNs, Printers, and core troubleshooting
- Willing to work onsite in BGC, night shift
What You’ll Get
- Competitive salary + 13th Month + Performance Bonus
- HMO Day 1 for you + 1 free dependent
- Night differential, holiday pay, full government benefits
- Free IT training and certifications
- Career growth in one of the largest US-based MSPs expanding in PH
Industry
- IT Services and IT Consulting
Job Type: Full-time
Pay: Php30,000.00 - Php39,000.00 per month
Benefits:
- Company events
- Discounted lunch
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Transportation service provided
Work Location: In person
Advertised until:
Dec. 19, 2025
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