It Support Intern

Job Description

• Troubleshooting technical issues
• Installing and configuring hardware and software (Dell and HP)
• Speaking to customers to quickly get to the root of their problem
• Following up with clients to ensure the problem is resolved
• Replacing or repairing the necessary parts of the computer
• Supporting the roll-out of new applications (MS Office 365, Multi-Factor Authentication, Global Protect VPN, Sophos Antivirus, Crowdstrike Antivirus) and installing additional software
• Operating System deployment using LANDESK imaging
• Assisting the on boarding and off boarding of user's equipment
• Customer Support