It Support Technician

Cal.net is seeking IT Support Technicians to join our rapidly expanding fixed wireless broadband company. Our headquarters is located in Shingle Springs, CA, at the base of the Sierra Nevada foothills, with additional satellite offices throughout the valley. We are currently hiring for a position at our Turlock office.

As a provider of internet services to rural communities, we serve El Dorado, Placer, Calaveras, Tuolumne, Mariposa, and Stanislaus counties, with ongoing expansion into Fresno, San Joaquin, and Tehama counties. The Support Tech Specialist will play a crucial role in delivering prompt and accurate technical support for customers using our fixed wireless, VoIP, and router services. This role involves diagnosing, documenting, and tracking service issues to ensure efficient resolution.

We are seeking a self-starter who is highly organized, detail-oriented, and committed to following through on tasks while consistently meeting deadlines. The ideal candidate has strong written and verbal communication skills, excels in customer interactions, and demonstrates exceptional customer service in every situation.

Primary Duties

• Respond to inbound customer calls, providing troubleshooting assistance in line with company standards.
• Diagnose and resolve technical issues efficiently while accurately documenting details in the ticketing system.
• Apply strong analytical and problem-solving skills to identify root causes and solutions.
• Maintain professionalism and respect in all interactions, including high-pressure situations.
• Guide customers step-by-step through diagnostics, explaining technical concepts in clear, simple language.
• Work independently and collaboratively to complete assigned tasks.
• Contribute to project completion and perform additional tasks as assigned by management.

Position Requirements

• Knowledge of PC hardware/peripherals, Microsoft Office, Windows OS, and basic networking fundamentals.
• Familiarity with cabling/cabling pinouts, adapters, and mounting hardware.
• Ability to troubleshoot and resolve desktop-to-server connectivity issues.
• Understanding of basic networking, email protocols, domain, web hosting, and VoIP.
• Strong ability to multitask, work under pressure, and meet deadlines while still maintaining a professional attitude towards customers and peers.
• Excellent written and verbal communication skills.
• Spanish fluency is a plus.
• Flexible availability for nights and weekends preferred

Job Type: Full-time
Salary: $20.00 per hour (negotiable dependent upon experience)

Benefits offered:

• 401(k)
• Dental Insurance
• Employee Discount
• Health Insurance
• Paid Time Off
• Retirement Plan
• Vision Insurance
• Opportunities for Commission Pay

Schedule

• 8 Hour Shift
• Holidays
• On Call
• Overtime
• Nights and Weekends possible

Work Location

• Turlock, CA - Remote work is not available for this position

Company's website

• www.cal.net

If you're seeking a dynamic opportunity with a fast-growing tech company, we want to hear from you! Apply today and join the Cal.net team.