It Support Technician

Job Summary:

The IT support professional makes sure the company?s computer software and hardware remains functional and accessible for all employees.

Duties/Responsibilities:

• Resolving IT support requests from employees.
• Answering employee questions regarding computer systems.
• Gathering and analyzing data to diagnose problems with computer systems.
• Changing configurations, settings and permissions to fix computer issues.
• Generating sign ins for new hires during the onboarding process.
• Installing new software and hardware drivers and updating existing ones as needed.
• Updating employees on the status of their service requests.
• Logging all service requests and updating tickets as needed.
• Troubleshooting and resolving issues related to computers, printers, and other hardware devices.
• Troubleshooting a wide range of network and hardware issues including but not limited to HHR terminals.
• Windows OS support and configuration.
• Supporting PC and laptop hardware.
• Other duties as assigned.

Required Skills/Abilities:

• High-level knowledge of commonly used software, hardware and applications.
• Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
• Demonstrated written communication skills to create useful support logs.
• Analytical and problem-solving skills to troubleshoot and diagnose issues .
• Time management skills to provide updates and fixes within a promised time frame.
• Multitasking skills to assist multiple employees at once.
• Observational skills to recognize warning signs that indicate potential problems.
• Customer service skills to interact professionally and positively with employees and coworkers.

Education and Experience:

• High School Diploma or equivalent, Associates degree in computer science preferred.
• Certification from Google, Microsoft, or Cisco.
• Comp TIA A+
• Technical training in help desk support, support technician, or help desk technician.
• Knowledge of basic computer hardware, including PC, servers, switches, and routers.
• 1+ years related work experience.

Salary starting at $20/hour to $23/hour DOE plus medical, dental, vision insurance and paid time off. Successful candidates must pass background check and drug screen.