Why Work Here

• Headquarters is in Charlotte, NC
• Recently expanded to nearshore
• isolved ranked for SMB Payroll in 2023 Sapient Report
• Voted top places to work in USA 2023

Job Summary

The role involves providing comprehensive support to both customers and Senior Account Managers, encompassing applicant reviews, aiding in account reviews, and oering assistance as needed. Specific responsibilities include assisting clients with their hiring needs over the phone and email, such as collecting information for job advertising and candidate screening. Additionally, supporting Senior Account Managers and Implementation Specialists by completing reactive tasks allows for proactive client outreach. Ensuring compliance with state laws, Job board policies, and providing technical support for our clients are also key aspects of the role. Record-keeping, feedback collection, and continuous improvement eorts align with our company values.

Core Responsabilities

• Screen applicants in the ATS for clients
• Provide service level and technical level support to customers via email, phone, and screenshares
• Understand functions of cross-departmental processes
• Resolve customer complaints and issues
• Schedule appointments and maintain calendars for Senior Account Managers
• Troubleshoot and resolve technical issues reported by users or discovered during testing and
• Meet or exceed Service Level Agreements/metrics
• Build strong customer relationships
• Other duties as assigned

Required Qualifications

• High school diploma or equivalent
• Attention to Detail
• Basic Computer Skills
• Excellent written and verbal communication skills
• Confident in decision making and the ability to explain processes or choices
• Excellent multitasking skills and task management strategies

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HRpayroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

EEO Statement

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are.

Disability Accommodation

Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined above.