Lead Product Manager – Return & Refund (Ai Strategies)
Posted on Sept. 17, 2025 by Shopee
- Singapore, Singapore
- N/A
- nan
Department Product Management
LevelExperienced (Team Lead)
LocationSingapore
The Product Management team at Shopee is the key focal point between the business, engineering and design teams. The team is responsible for implementing strategy, road maps and features, while adhering to business goals. It covers all functions including but not limited to Financial Services, Supply Chain, Search, Recommendation, Advertising, Order, Promotion, User, Anti-Fraud, Seller Service. Join us to own a product that is impacting millions of lives in Southeast Asia and Taiwan.
About the Team:
As a Product Manager for Return Refund (AI Strategies), you will be developing a deep understanding of the eCommerce post-purchase flow and leading advanced AI-driven product solutions to establish an efficient and fair judgment process. Your work will directly impact the buyer & seller experience, as well as the operational costs and efficiency involved in the Return and Refund processes.
Job Description:
- Understand business direction and goals, align priorities and requirements with business teams and local markets, and drive product solutions and strategies to align with business direction
- Lead a team of product managers to deliver AI strategies and build a futuristic AI platform to automatically judge Return and Refund requests and disputes, to improve judging accuracy and efficiency, and reduce overall operational costs
- Drive initiatives to optimise AI strategies in evaluating buyer & seller credibility and detecting fraudulent behaviours associated with Return and Refund
- Facilitate AI model development, integration, testing and iterations for the different AI model applications throughout RR judging & evaluations
- Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations, especially on Return & Refund judging and policy setups
- Take ownership of the entire product development lifecycle, work closely with designers, analysts, FE/BE engineers and data scientists to deliver product solutions with high business impact. Facilitate cross-functional discussions among different product & engineering teams
Requirements:
- Bachelor's degree in Computer Science, Information Systems or Artificial Intelligence will be advantageous
- Minimally 5+ years of product management experience, preferably with team management experience too
- Experienced in incorporating AI models/ recommendation strategies to drive e-Commerce business goals, i.e. buyer conversion, and to increase GMV
- Excellent problem-solving skills, critical thinking abilities and data-driven decision-making mindsets
- Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
- Adaptable, open-minded, and thrives in a dynamic environment
- Proactive, self-motivated, and with a strong ownership mentality.
Advertised until:
Oct. 17, 2025
Are you Qualified for this Role?
Click Here to Tailor Your Resume to Match this Job
Share with Friends!
Similar Internships
No similar Intern Jobs at the Moment!
Recent Internships
Get Email Updates!
