Legal Receptionist

Job Title:

Virtual Legal Receptionist

Type:

Independent Contractor

Location:

Remote (Philippines - Manila and Other Major Cities)

The Law Offices of Sabrina Li, P.C. is a premier immigration law firm headquartered in Los Angeles, California, with operations in Texas, South Africa and the Philippines. We are dedicated to delivering personalized legal services tailored to the unique needs of each client. Our firm is mission-driven, fast-growing, and deeply committed to excellence in immigration law.

Why Join Our Team?

Competitive Benefits & Growth:

• Performance-based bonuses in recognition of your hard work

• Paid holidays, annual leave, and sick days to support your work-life balance

• Flexible remote work to support productivity and work-life balance

Exciting Career Opportunity:

• Contribute to high-impact projects within the Customer Service team

• Collaborate with an international team passionate about immigration law

• Be part of a culture that values trust, innovation, and measurable results

Supportive Training & Empowerment:

• Comprehensive onboarding and structured training

• Opportunity to grow within the company.

Role Summary

The Law Offices of Sabrina Li is seeking a Virtual Legal Receptionist with strong communication and interpersonal skills to join our growing team. As the first point of contact for clients, you will play a vital role in creating a positive and professional first impression. This position requires excellent verbal communication, active listening, and the ability to identify client needs quickly. You will screen and route calls, manage inquiries, qualify potential leads, and guide clients through the initial steps toward legal consultation - all while representing the firm's commitment to integrity and excellence in immigration law. If you are confident, articulate, and motivated by helping others while achieving measurable goals, we invite you to join a team that transforms challenges into opportunities and truly makes a difference.

Key Responsibilities

• Serve as the first point of contact for potential and existing clients across multiple channels - including phone calls, emails, text messages, and social media platforms.

• Screen, qualify, and route inquiries in our system, ensuring all information is accurately recorded and properly categorized.

• Assess client needs and identify potential leads, guiding them toward scheduling consultations or receiving appropriate follow-up.

• Communicate clearly and persuasively to help clients understand the value of professional legal representation.

• Maintain consistent and professional communication in both written and verbal interactions.

• Collaborate with the Operations Manager and Customer Service Team to ensure an efficient and client-centered intake process.

Education & Experience

• Bachelor's degree (required)

• Major in Communication, Business, Marketing, Law or a related field is highly preferred..

• Minimum of 3 years of experience in client intake and customer service - experience in a U.S.-based law firm, particularly an immigration law firm, is highly preferred.

Client Interaction & Communication

• Native-level English fluency with excellent verbal and written communication skills.

• Warm, professional demeanor with strong emotional intelligence, active listening skills, and the ability to put clients at ease while maintaining control of the conversation.

• Skilled at handling sensitive client interactions with discretion, empathy, and confidence.

• Demonstrated ability to manage high volumes of calls, emails, social media inquiries, and online reviews across multiple platforms.

Operational & Technical Competence

• Proficient in CRM systems, intake tools, and digital document management.

• Experience handling invoicing and secure document storage.

Work Style & Additional Strengths

• Able to work productively during U.S. Pacific Time hours.

• Highly organized, proactive, and accountable, with the ability to multitask and track follow-ups independently.

• Strong problem-solving skills and a mindset for continuous improvement in both client service and workflow processes.

• Team-oriented and collaborative, able to work seamlessly across legal, finance, marketing, and operations teams.

• Quick learner with a genuine interest in legal services and enhancing the overall client experience.

Compensation Package

• USD 700 - 1,000/month, depending on experience.

• Paid Leave:

  U.S. federal holidays, 5 days paid annual leave, 5 days paid sick leave, and local holidays after 12 months.

• Performance Bonuses:

  Based on KPIs and project impact.

• Regular Remuneration Reviews:

  Benchmarking against performance and market standards.

Working Hours:

Full-time 8-hour shifts (Monday to Friday) during the firm's business hours.

Application Process

Applicants must submit:

• Resume/CV highlighting customer service experience

• Brief one-way interview simulating a provided customer service scenario.

• Proof of Qualifications (transcripts/certifications) may be requested later.

• Reference checks may be conducted prior to offer.

This is a fully remote contractor role based in the Philippines. A 3-month probationary period applies. We are an equal opportunity employer and welcome applicants from all backgrounds.

Join our firm as a Virtual Legal Receptionist and play a crucial role in driving our mission forward.