Maintenance Planner And Scheduler

Summary:
Responsible for planning the daily and long-term work in the business for the technical teams.
Responsible for handling and planning work order requests, updating the maintenance system,
reconciliations with customer and suppliers.

Job Responsibilities

• Responsible for handling and planning work orders.
• Responsible for distributing and coordinating daily work orders at morning meeting.
• Responsible for planning meetings with customers and suppliers.
• Responsible for handling and planning incoming requests.
• Contact person for technical support.
• Support technicians in SAP and ServiceMax related tasks.
• Follows-up delivery performance via relevant reports and dashboards from SAP and ServiceMax.
• Manage and update instrument information in relevant customer and internal systems.
• Follow relevant planner processes and routines.
• Responsible for development and improvement of routines and processes.
• Backup for other planners and buyers.
• Take responsibility and work proactively with establishing long-term maintenance plans and identifying resource needs.
• Be active and involved in a learning organization.
• Create and develop good customer relations, ensure customer satisfaction.
• Ensure compliance to client procedures and authority requirements.
• Contribute to teamwork by carrying out and achieving the group's set goals.
• Active and positive member of the OneSource team, supporting a technical team on an Enterprise account and maintaining open lines of communication with client representatives, end users, alliance partners, and First-Line managers.
• Schedules day to day activity of the local OneSource Operation to ensure delivery of Service Level Agreements (SLA’s) and developing, tracking and optimizing Key Performance Indicators (KPI’s).

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills:

• Solution-oriented and has good cooperation skills.
• Service-minded, customer focused.
• Is responsible and takes own initiative and is good at completing tasks.
• Team player and informal leader.
• Strong organizational skills, project planning and management.
• Excellent communication skills and MS Office literacy required.
• Knowledge of FDA guideline interpretations, GMP, GLP.
• Very good knowledge of Swedish and English, both spoken and written

Basic Qualifications:

• Minimum Bachelors Degree in Business, Engineering or Chemistry and at least 5 years of practical experience.
• Experience of working with instrument OEM’s, service providers and consumables vendors.
• Experience in planning technical services in relevant field.

Preferred Qualifications:

• Knowledge of SAP and/or ServiceMax.
• Knowledge of Pharmaceutical, Biotech, and Medical Device industry products and services.
• Ability to develop and implement innovation and strategies.
• Experience in improvement work and process development (Lean).
• A minimum of 3 years of experience as planner/scheduler and accomplishment while operating in regulated environments