Manager, Network Circuit Management

Quiénes somos

En Kyndryl, ejecutamos y reimaginamos los sistemas tecnológicos esenciales que generan ventajas para las empresas líderes del mundo. Estamos en el corazón del progreso; con experiencia comprobada y un flujo continuo de información impulsada por inteligencia artificial, lo que permite tomar decisiones más inteligentes, una innovación más rápida y una ventaja competitiva duradera. Para nuestra gente, los Kyndryls, eso significa realizar un trabajo con un propósito que impulsa el progreso humano. Únete a nosotros y experimenta un entorno flexible y de apoyo en el que tu bienestar es prioritario y tu potencial puede florecer.

Función

Position: Manager, Network Circuit Management (Non-Union)

Division: Infrastructure Operations

Manager: Jerry Varghese

The Manager, Network Circuit Management, is responsible for managing and optimizing the circuits that carry data within a network. This role involves tasks such as coordination and oversight of circuit management, installation, maintenance, and troubleshooting to ensure reliable and efficient network operation.

This role is responsible for managing relationships with vendors that provide network circuits and services. It involves overseeing the entire vendor lifecycle, from sourcing and contracting to performance management and compliance.

The position will report directly to the Manager, Network Solutioning and Architecture. This is critical front-line operational role subject to regular business working conditions, may be assigned to customer sites and occasional travel is a requirement of the role. This role is also expected to evolve as ISM’s business evolves.

Note: the preferred work location for this position is Regina, SK; however, the work location may also be considered in Alberta, Manitoba or Ontario, and will also be dependent on the location of the successful candidate. If applicable, please indicate your willingness to relocate to Regina, SK, at the top of your resume / cover letter.

Responsibilities:

• Lead, coordinate and plan the physical connections for network devices, ensuring adequate capacity and redundancy.

• Identify and select suitable vendors based on factors such as reliability, cost, and technical capabilities.

• Coordination and oversight of the installation and setup of new network circuits, including cabling, equipment, and software.

• Monitor and maintain the health of network circuits, identifying and resolving issues that may arise.

• Assess current and future network demands to ensure sufficient capacity for existing and new circuits.

• Provide input into future strategies and directions in Network Services and ISM’s overarching business strategies.

• Lead or assist with status reporting, requirements identification and gathering, report writing, forecasting and budgeting.

• Maintain accurate records of network circuits, including their configuration, performance, and status.

• Build and maintain strong relationships with circuit providers, acting as the primary point of contact for all vendor-related matters.

• Working with vendors to purchase, install, and troubleshoot network equipment and services.

• Analyzing network performance and implementing strategies to improve speed, reliability, cost and efficiency.

• Tracking vendor performance against agreed-upon service level agreements (SLAs) and other metrics, identifying areas for improvement.

• Communicating vendor-related information and updates to relevant internal stakeholders, such as delivery managers, finance and legal teams.

• Monitor and analyze system resource utilization, trending, and capacity planning.

• Liaise with vendors and other IT personnel for problem resolution.

• Analyze technical and operational problems. Work with internal technical teams and/or vendor representatives to resolve problems.

• Assist in capacity planning, networking devices procurement and support renewal.

• Other duties as required or assigned.

Quién es usted

Qualifications:

• Post-secondary education in related field or equivalent experience.

• 5 or more years of experience supporting and monitoring network systems.

• Strong foundation of networking concepts, including routing / switching / security / SDWAN products and platforms.

• Understanding of general IT concepts and technologies including cloud computing, virtualization, server platforms, and security.

• Understanding of core networking protocols including TCP, UDP, DNS, TLS, etc.

• Demonstrated knowledge and experience with circuit design, build, and configuration with internet service providers (ISP).

• Demonstrated ability to lead cross-functional teams.

• Experience developing business relationships as well as managing and maintaining customer relationships.

• Ability to work autonomously and multi-task in a fast-paced team environment under tight timelines.

• Proactive and able to identify risks and address potential problems before they occur.

• Good organizational and logical thinking skills.

• Strong documentation skills with detail and accuracy.

• Sound financial analysis background, including forecasting and budgeting.

• Excellent written, verbal, and interpersonal skills.

• Strong customer communication skills, with the ability to communicate clearly with internal and external stakeholders.

• Broad knowledge of a variety of monitoring and ticket management tools.

• Experience with issue tracking and escalation, and sense of urgency.

• Excellent time management and issue follow-up skills, ability to work independently and in a team environment, and eagerness to learn.

• Understanding of ITSM Framework is essential, preferably ITIL Methodology V3 and V4.

• Understanding of Problem Solving and Decision-Making methodologies, preferably Kepner Tregoe.

• Relevant industry certifications (CCNA, JNCIA, Network+) considered an asset.

• Knowledge of Linux and network automation scripting experience are an asset.

• Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Ser usted mismo

La sílaba 'Kyn' en Kyndryl significa parentesco en inglés, lo que representa los fuertes lazos que tenemos entre nosotros, nuestros clientes y nuestras comunidades. Nos enfocamos en garantizar que todos los Kyndryls se sientan incluidos y damos la bienvenida a personas de todas las culturas, orígenes y experiencias. Incluso si no cumples todos los requisitos, te animamos a que presentes tu solicitud. Creemos en el crecimiento y estamos entusiasmados por ver lo que puedes aportar. En Kyndryl, los comentarios de los empleados nos han dicho que nuestro principal impulsor del compromiso de los empleados es el sentido de pertenencia. Ese sentido de pertenencia (ser un miembro valorado, respetado y confiable del equipo) es fundamental para nuestra cultura y genera excelentes experiencias para nuestros clientes. Esta dedicación a dar la bienvenida a todos en nuestra empresa significa que Kyndryl te brinda la capacidad de prosperar y contribuir a nuestra cultura de empatía y éxito compartido. Es lo que conocemos como The Kyndryl Way (La manera Kyndryl).

Lo que puedes esperar:

Tu carrera con nosotros no es sólo un trabajo: es una aventura con un propósito. Ofrecemos una cultura dinámica e híbrida que apoya tu bienestar y te empodera para crecer. Nuestros programas Be Well están diseñados cuidadosamente para apoyar tu salud económica, mental, física y social, porque sabemos que cuando te sientes mejor, haces tu mejor esfuerzo.

Desde tu primer día, te sumergirás en un trabajo impactante que impulsa los sistemas en los que nuestros clientes confían todos los días. No solo contribuirás: marcarás la diferencia al emprender proyectos significativos que agudizarán tus habilidades e impulsarán tu crecimiento.

Estamos aquí para apoyar tu viaje. Con herramientas poderosas para trazar tu trayectoria profesional, objetivos de desarrollo personalizados alineados con tus ambiciones y retroalimentación continua para mantenerte inspirado y encaminado, tendrás todo lo que necesitas para prosperar y evolucionar. Desarrollarás habilidades que tienen demanda, para hacer crecer tu carrera y alcanzar tus ambiciones con acceso a oportunidades de aprendizaje de vanguardia, desde certificaciones con Microsoft, Google y Amazon hasta asesoramiento personal y experiencias prácticas. Y a través de todo esto, serás parte de una cultura que valora la empatía, el aprendizaje continuo y la devoción por el éxito compartido.

Queremos que prosperes aquí y estamos comprometidos a ayudarte a lograr exactamente eso. ¿Listo para generar un impacto? Únete a nosotros y ayuda a dar forma a lo que viene a continuación.

¡Venga recomendado!
Si conoce a alguien que trabaje en Kyndryl, cuando se le pregunte "cómo nos conoció" durante el proceso de solicitud, seleccione "Recomendación de un empleado" e introduzca el nombre de su contacto y la dirección de correo electrónico de Kyndryl