Marketing Manager, Engagement And Retention (12-Month Contract)

Introduction:
NGS Staff Benefits

Before you learn more about the job ad, we encourage you to familiarise yourself with our fantastic NGS Staff Benefits page (link below) to understand our offering which includes Additional Leave Entitlements, Personal & Professional Development and Health & Wellbeing Benefits.

NGS Staff Benefits link: https://ngssuper.elmotalent.com.au/careers/careers/pages/staffbenefits

About us

We are an award winning, national $16B public offer industry fund focused on the education and community sectors. Working for NGS Super means being part of something bigger and working to make a difference to our members and their financial future.

Our people are key to our success, and as we expand, we’re committed to finding and retaining the right talent to take on the journey. As well as a flexible and fun workplace, we offer competitive benefits including additional leave entitlements, personal & professional development and health & wellbeing programs.

Click on the video below to learn more!

What you’ll be doing

We’re looking for someone who can confidently plan, deliver and optimise engagement and retention campaigns, including:

• Designing and delivering onboarding, activation and lifecycle campaigns tailored to member and employer segments
• Developing and executing targeted retention initiatives, particularly for at‑risk segments
• Supporting major service change communications to help members and employers understand and navigate change
• Creating compelling marketing content across channels, using a mix of original writing and AI‑enabled tools
• Collaborating closely with Product, Digital, Data, Service and Growth teams to deliver integrated campaigns
• Tracking campaign performance, reporting on KPIs and using insights to optimise future activity

About you

We’re looking for someone who brings fresh thinking to member engagement and retention and enjoys working in a collaborative, fast‑moving environment.

You’ll likely bring:

• Experience in superannuation (industry or retail), or from wealth management, financial services or a related sector
• Tertiary qualifications in Marketing, Communications, Business or a related field
• 5+ years’ experience in marketing, with a strong focus on existing member engagement and retention
• A proven track record delivering campaigns that drive action, satisfaction and loyalty
• Strong writing skills, including confidence using AI generative tools (prompting, editing and judgement)
• A data‑driven mindset with experience analysing campaign performance and making optimisation recommendations
• Excellent stakeholder management, project management and organisational skills
• A proactive, solutions‑focused approach and a “progress over perfection” mindset

We are a super fund that has an exceptional work culture, provides a diverse offering in developing our people and you can be a part of it while earning an attractive remuneration package!

Interested and suitably qualified candidates should submit a copy of their updated CV.

Please note that to be eligible for this role, you are required to have permanent Australian working rights and residency.

We are an equal opportunity employer committed to creating a workplace that values diversity, equity, and respect for all individuals.