Member Service Representative Floater (Loan Processing - Exp Required)

Member Service Representative / Floater

Description: Under general supervision and in accordance with established policies, procedures and state and federal laws and regulations, provides product, service, account, and fee information to current and prospective members. Processes transactions and opens new accounts and loans. Responds to consumer questions and resolves routine issues. Contributes to branch and organizational goals. Will provide coverage to other branch locations as needed.

Responsibilities:

· Provides excellent member service in person, by phone and in written correspondence.

· Performs teller and member service inquiries, transactions, and account maintenance accurately and in accordance with established policies, procedures and performance standards.

· Handles all branch matters within scope of authority, escalates issues as needed, and resolves and tracks member issues and open items until resolved.

· Recommends credit union products, services and promotions that best meet members’ financial needs in support of credit union and branch cross-selling initiatives.

· Responsible for meeting or assisting in meeting individual/branch goals.

· Responsible for processing, closing and disbursing loans.

· Has lending authority for secured and unsecured loans.

· Responsible for personal development through training, collaboration, and teamwork. Understands and adheres to all policies, procedures, and regulations. Maintains knowledge of regulations appropriate for position (i.e. Bank Secrecy Act, OFAC, etc.) and attends all training as it relates to position related regulations. Passes annual compliance requirements.

· Effectively communicates with management, coworkers, and members.

· Observes internal controls, confidentiality and security of all Credit Union, member, and employee information, and adheres to the highest level of business ethics and discretion.

· Is security conscious, takes pride in branch appearance and keeps work areas neat and clean.

· Supports a team-oriented environment in the workplace and represents the Credit Union, Board of Directors, and Management team in the best possible light at all times.

· Participates in job-related training and employee and departmental meetings as required.

· Assists in special projects and performs other duties as assigned.

Required Skills and Qualifications:

· A positive, motivated, and adaptable person with initiative, aptitude, and willingness to learn.

· Previous customer/member service, lending and Managerial experience strongly preferred.

· Excellent written, verbal, and interpersonal communication skills.

· Attention to detail, accuracy, efficiency, above average math, and cash handling/teller skills.

· Excellent organization, prioritization, and time management skills.

· Strong people skills, high level of confidentiality and problem resolution skills.

· Proficiency in Microsoft applications (Word, Excel, Outlook), web browsing and general office equipment. Cash counting and use of computer equipment requires repetitive keystrokes and manual dexterity.

· Must be able to sit or stand for extended time periods, lift up to 25 pounds, bend and stretch.

· Must be able to read, write and speak English fluently. (Bilingual skills are helpful but not required.)

Education and Other Requirements:

· High school diploma or equivalent is required (associate degree in a business-related field and from an accredited university is preferred).

· At least two years of financial institution experience, one year of lending experience and cash handling/teller experience required.

· Credit Union experience and proficiency in Jack Henry financial services programs (i.e.: Episys, Document Manager, etc.) a plus.

· An equivalent combination of education, skills, qualifications, and experience will be considered.

· All applicants must have a clean criminal background, pass bondability, and a credit check.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Do you have a clean criminal background, able to pass bondability and a credit check?
• Do you have experience in lending processing , closing and disbursing loans?
• Do you have experience performing Teller or Member Service transactions?

Education:

• High school or equivalent (Required)

Experience:

• Financial institution (Credit Union or Banking): 2 years (Required)

Work Location: In person