Middle Office - Underwriting Assistant Property

Middle Office – Underwriting Assistant Property

Milan, Italy

AXA XL is the P&C and Specialty Risk division of AXA, specialized in managing complex industrial risks. We offer insurance coverage and services for medium-sized companies and multinationals, operating in over 200 countries.

You will join the Middle Office team, within AXA XL Italy Operations department, that aims to provide a high-quality service for our clients, activating and managing insurance contracts lifecycle on complex risks.

Providing efficient administrative services, you will deal with brokers and large clients within an international environment with the aim of solving contractual situations and every need of our customers at national and international level.

You will have the opportunity to work with all insurance departments from Underwriters, Finance and Claims, also communicating with our colleagues in other countries to manage Global Programs.

What you’ll be DOING

What will your essential responsibilities include?

• Ensure that administrative processes related to the complete policy lifecycle are efficiently managed from A to Z, with a high level of quality service to internal and external stakeholders.
• Check the conditions of acceptance of the customer's request, interacting with external subjects (borkers) and internal subjects (underwriters, network partners).
• Be the point of reference for external and internal subjects, as well as colleagues abroad for the management of international customers.
• Monitor, plan and issue contractual documents, coordinating with your supervisor, your team and internal and external subjects of the Company.
• Manage and monitor the evolution of performance through the data provided by company systems, in terms of quality, speed and customer needs.

You will report to Operations Team Leader, Italy

What you will BRING

We’re looking for someone who has these abilities and skills:

• Knowledge of Property insurance policy forms, insurance processes and regulatory system.
• Communicate and work in Italian and English.
• Place the customer at the center of all decisions and actions. Use empathic listening and formulate customized advice and solutions. Understand and anticipate customer needs and behaviors.
• Able to work under his/her own initiative and manage priorities to meet tight deadlines.
• Work in team with people with different skills, expertise, from different places and cultures to achieve collective goals.
• Adapt quickly to changes, show appetite for the unknown, learn in all circumstances

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.