Night Porter

Carlton Hotel Dublin

To deliver quality with consistence to all our customers
On Time, First Time, Every Time

Carlton Hotel is a luxury 4-star Hotel with a broad clientele base including business clients and Park-Sleep-Fly travellers. We are conveniently located next to the Airport and just five minutes from the M1 and M50.

We are currently recruiting for a Night Porter to join our Nights Team - casual role.

The Front Office Department at the Carlton Hotel Dublin Airport is the main liaison point between guests and the Hotel, as well as other Hotel departments. Activities such as guest requests and concierge services are handled here. The services provided by our Nights Team have a significant bearing on our guests' impression of, and experience with, the Hotel, so everything must always be at its very best.

Why join our Team? We are offering you:

• A wonderful place to work, with great colleagues!
• A competitive salary/package
• Free meals while on duty
• Uniforms
• An IHF-sponsored Employee Assistance Programme (EAP)
• Free car parking (parking while on holidays if travelling from Dublin Airport)
• Free shuttle to and from Dublin Airport for employees whose bus goes to the Airport
• Employee engagement initiatives – Christmas Party, Summer BBQ, etc.
• Training and development – opportunities for internal and external training
• Annual Tax-saver and Bike to Work scheme offered to all eligible employees
• Health-related benefits after the qualifying period of service

We are interested in hearing from you if you are a friendly, genuinely caring person, eager to provide comprehensive, professional support and assistance to our internal and external customers.

Successful applicants must:

• Have relevant Night Porter experience, ideally with a 4*/5* Hotel
• Ideally, be aged 25+ (for insurance purposes) and possess a clean B Driver’s License as a minimum
• Holding a clean D1 Driver's License, and being up-to-date with your CPC certification/training, while not required, would be an advantage
• Have a calm, efficient, professional and organised approach to your work
• Have excellent communication and interpersonal skills, always presenting yourself and the Hotel in a professional manner
• Possess good spoken English for this key customer-facing/interfacing role
• Demonstrate the highest level of attention to detail
• Have a working knowledge of all Hotel operations/Departments
• Be able to work as part of a Team or on your own initiative
• Be flexible as regards shift work patterns (as our operation covers Monday to Sunday)
• Have a good standard of health / level of fitness, and be capable of, and comfortable with, physical activity

Specific responsibilities in this role include:

• Carrying out your duties as laid down in the standards of performance and/or in accordance with your training
• Dealing efficiently and politely with all guest enquiries, ensuring guest satisfaction is achieved
• Assisting with Room Service
• Assisting Food & Beverage outlets with service and cleaning after service, as required
• To ensure any extra food and beverage is correctly charged
• To set up and break down meeting rooms as requested by the Management team
• To assist with/participate in cleaning of guest and meeting rooms, as well as break-out and public areas
• To assist guests with their baggage
• Where you hold the correct license, to safely transfer guests between our Hotel and Dublin Airport when requested
• To carry out any other reasonable duty as requested by Management

Job Types: Part-time, Permanent

Pay: From €13.75 per hour

Application question(s):

• How quickly could you start with us, if offered employment?

Experience:

• Night Porter: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Category D1 Driving License (preferred)
• Category B Driving Licence (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person