Office Manager

Looking for a career that feels less corporate and more like family? System Scale, an employee-owned industry leader in calibration and weighing solutions, is seeking a dedicated Office Manager to support our Memphis, TN branch.

This full-time position offers a base salary of $43,000 plus an industry-leading, company-funded retirement plan, generous PTO, profit-sharing, and health benefits. Total first-year compensation exceeds $50,000.

Key Responsibilities

Administrative Support

• Manage inbound customer calls, route service requests, and coordinate installations
• Maintain and update CRM systems with service and customer data

Accounting Functions

• Create and send invoices, manage collections, and generate POs
• Code bills, approve timesheets, and assist with order fulfillment

Quality & Customer Records

• Review and manage test certificates and customer equipment files
• Support internal training and quality improvement initiatives

What We’re Looking For

• Dependable, detail-oriented, and highly organized
• Comfortable multitasking in a fast-paced environment
• Strong communicator—verbal, written, and customer-facing
• Positive team player with a willingness to learn
• Able to handle routine customer support and maintain professionalism

Qualifications

• Experience using Microsoft Office Suite (Word, Excel, Outlook) and Salesforce
• Background in invoicing and collections
• Prior experience as an Office Manager or similar admin role
• Customer service experience is required

What We Offer

• Employee ownership – you share in our success
• 100% employer-funded retirement plan (average 25% of gross pay)
• Paid Time Off, Medical/Dental Insurance, and Life Insurance
• Profit-sharing bonuses
• Family-oriented culture with long-term growth opportunities

Location: Onsite at our Memphis, TN office

Schedule: Monday–Friday, 8-hour shift, 8am-4:30pm

All inquiries will be held in strict confidence. Join a company where your work has meaning—and where you have a stake in the outcome.

System Scale is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $43,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person