Operation Business Analyst -5

Job Type: Contract

Job Category: IT

Job Description

Role: Operation Business Analyst - SCM

Location: San Jose, CA / Right Triangle Park, NC – Onsite

Long Term Contract – W2 / C2C

Role Summary: We are currently in search of a Business Operations Analyst with exceptional analytical and data storytelling skills to lead our end-to-end operations. The successful candidate will be sledit deriving insights from data, possess expert-level proficiency in Excel, and have a strong track record of building and delivering compelling presentations. This role is crucial in driving business and system process efficiencies, operational trainings and enablement, and in elevating the customer experience and processes.

Key Responsibilities

• Analyze and optimize end-to-end business processes to enhance efficiency and improve customer satisfaction.
• Listen to functional customer feedback to lead the design and implementation of new processes to streamline operations.
• Drive the development and delivery of operational training programs to ensure all channel operations stakeholders are well-equipped to meet business needs.
• Collaborate with cross-functional teams, including fulfillment operations, sale, channel sale, IT, customer service, sales, and finance, to ensure seamless integration of processes and systems.
• Monitor and report on the performance of Americas business operations, identifying trends and recommending solutions to improve processes.
• Serve as a subject matter expert on operational best practices and stay abreast of industry trends.
• Develop and maintain documentation for operational procedures and process maps.
• Facilitate change management initiatives and ensure that changes are effectively communicated to all stakeholders.
• Lead projects to enhance the customer experience, ensuring that customer needs are met efficiently and effectively.
• Utilize data analytics to drive decision-making and prioritize operational improvements.
• Support the Americas Operations Manager in strategic planning and execution of operational goals.

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Required Skills