Operations Intern

Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries.

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

As an Intern for the Executive Office & Operations Team, you’ll work closely with senior leaders—including the Chief Operating Officer, Deputy COO and Director of Operational Excellence for Asia. This internship offers hands-on experience supporting strategic initiatives, regional operations, project execution, and continuous improvement efforts.

If you’re passionate about hospitality, curious about how global hotel groups operate, and eager to contribute to meaningful regional projects—this role is for you.

What You Will Do

Operational & Strategic Support

• Support coordination, follow-ups, briefing materials, and executive documentation
• Assist in preparing leadership meeting decks, dashboards, and action trackers
• Conduct market and competitive research for new initiatives
• Support internal and external event coordination

Project Coordination

• Assist with cross-functional regional projects, including hotel openings
• Track timelines, deliverables, and stakeholder requirements

Process Improvement

• Help streamline workflows and document key processes
• Create templates, tools, and SOPs to enhance efficiency

Data & Insights

• Compile and analyze performance data (KPIs, guest satisfaction, revenue trends)
• Prepare clear, insight-driven reports and visual summaries

Collaboration & Communication

• Work with hotel teams, regional leaders, and external partners
• Prepare presentations and briefs for senior stakeholders

Innovation & Trends

• Monitor industry trends in sustainability, technology, and guest experience

• Pursuing or recently completed a degree in Hospitality, Business, or related fields
• A genuine passion for the hospitality industry
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficient in MS Office (Excel, PowerPoint, Word)
• Able to work independently in a fast-paced environment
• Hospitality experience is a bonus, but not required

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why Join Us?

• Be part of a global hospitality leader committed to innovation and excellence.
• Drive impactful projects that shape customer experiences
• Work in a dynamic, multicultural environment with opportunities for growth.