Operations Manager - Bpo

As a Operations Manager at GeBBS Healthcare Solutions, you will be responsible for overseeing the day to day operations and successful healthcare processes. Ensuring efficient service delivery and quality operations.

Responsibilities

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with legal and safety departments to ensure that activities remain compliant
• Conduct budget reviews and report cost plans to upper management

Skills and Qualifications

• atleast 5 more years of proven success in an operations management role in Healthcare BPO Industry
• Strong skills in budget development and oversight and proficiency in conflict management and business negotiation processes
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Knowledge of business productivity software and an aptitude for learning new applications
• Bachelor’s degree (or equivalent) in operations management, business administration, or related field
• Strong IT skills, including database development
• Ability to communicate in more than one language

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• How many years of experience do you have in Healthcare BPO Industry?
• How many years of experience do you have as Manager?

Work Location: In person